Amecia D. Stephens
Waldorf
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager Occupational Health Call Center
MedStar Health
Columbia, MD
11.2014 - Current
- Implemented workflow improvements that increased patient satisfaction scores.
- Analyzed performance metrics to identify areas for improvement in service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted performance evaluations and provided constructive feedback to employees.
- Previous positions held since 11/2014: O.R. Service Line Leader: Robotics, Urology, OB/GYN and Circulating Nurse
Circulating Nurse-Operating Room
Providence Hospital
Washington, DC
07.2011 - 09.2016
- Assisted in the preparation and maintenance of sterile environments, reducing infection risks.
- Reduced risk of infection by maintaining a sterile operating room environment through proper cleaning and equipment handling techniques.
- Increased patient satisfaction with preoperative care by thoroughly explaining procedures and addressing any questions or concerns.
- Upheld strict standards for patient privacy, maintaining confidentiality of sensitive information at all times.
- Participated in quality assurance initiatives aimed at identifying areas for improvement within the operating room setting and implementing appropriate changes as needed.
- Demonstrated adaptability to various types of surgeries, swiftly learning new techniques when required.
- Trained new staff on operating room protocols and emergency response procedures, fostering a culture of safety.
- Collaborated with multidisciplinary teams to optimize patient outcomes through effective communication and problem-solving strategies.
- Streamlined operating room setup for faster procedure turnaround times, ensuring timely patient care.
- Coordinated surgical team activities to ensure efficient patient flow and optimal operating room setup.
Registered Nurse-Emergency Department
Providence Hospital
Washington, DC
10.2004 - 09.2016
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered emergency care to patients, assessing critical conditions and implementing immediate interventions.
- Collaborated with multidisciplinary teams to develop and execute patient care plans effectively.
- Monitored vital signs and provided continuous evaluation of patient status during emergencies.
- Conducted thorough documentation of patient interactions, maintaining accuracy in medical records.
- Facilitated communication between patients, families, and healthcare providers to ensure clarity in treatment options.
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Previous positions held since 06/96: Emergency Room Technician II, Unit Secretary, and Assistant Control Coordinator.
Charge Nurse-Operating Room
Providence Hospital
Washington, DC
08.2013 - 03.2014
- Communicated with team leaders in Anesthesia, PACU and Pre-op throughout the shift to maintain patient flow.
- Coordinated patient flow from other hospital units to and from the operating room.
- Coordinated any emergent cases received into the operating room including, posting, transporting, and labs.
- Facilitated all nursing, and support staff appropriately to cover the needs of the department.
- Monitored staff adherence to AORN, JAHCO, HIPAA, and Hospital protocols and procedures.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Monitored and supervised efficient and effective room turnovers. Test and document functionality of code cart and medication refrigerator daily.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
Clinical Nurse III-SICU/MICU
Washington Hospital Center
Washington, DC
07.2004 - 06.2008
- Responsible for the assessment and care of critical cardiac, medical, respiratory, cardiac bypass, neurosurgery and trauma patients.
- Responsible for continuous monitoring of vital signs, interpretation of arrhythmias, administration of vasopressers and cardiac drugs, maintaining ventilator support, chest tubes, hemodynamic monitoring and documentation in medical records.
- Managed surgical recovery of patients including vascular, cardio-thoracic, ENT, GI, urological and neurological cases.
- Assisted physicians with insertion and maintenance of invasive lines - arterial, triple-lumen, chest tubes, pace makers, dialysis catheters, and intubations.
- Assumed the resource/charge role for colleagues in unit management.
- Collaborated with interdisciplinary teams to optimize patient treatment and recovery strategies.
Education
Bachelor of Science - Nursing
Marymount University
Arlington, VA07-2004
Bachelors of Science - Biology
University of Maryland
College Park, MD05-1998
Skills
- MedConnect, Webex, Excel, Cerner, HMED,
- Team engagement
- Strategic decision-making
- Customer service
- Collaborative team development
- Medication administration
- Patient care management
- Thorough patient assessments
- Documentation and charting
- Effective clinical decision-making
- Patient and family advocacy
- Infection prevention
- Patient care
- Wound care
- Compassion and empathy
- Patient monitoring
- Patient management
- Performing EKGs
- Acute care expertise
- Proficient in catheter management
- Emergency response
- Maintaining privacy
- EMR / EHR
Accomplishments
- Documentation - Ensured charting accuracy through precise documentation.
- Training - Trained team of staff nurses in Call Center procedures to ensure consistent quality of care.
Certification
Adult, infant and child CPR with AED
Timeline
Assistant Manager Occupational Health Call Center
MedStar Health
11.2014 - Current
Charge Nurse-Operating Room
Providence Hospital
08.2013 - 03.2014
Circulating Nurse-Operating Room
Providence Hospital
07.2011 - 09.2016
Registered Nurse-Emergency Department
Providence Hospital
10.2004 - 09.2016
Clinical Nurse III-SICU/MICU
Washington Hospital Center
07.2004 - 06.2008
Bachelor of Science - Nursing
Marymount University
Bachelors of Science - Biology
University of Maryland