- Drawing, Painting (Oil, Acrylic, and Watercolor), Digital Illustration (Photoshop, Illustrator, and Procreate)
- Creative Writing
- Playing Guitar, Singing
Amelia Tarpley
White Plains
Summary
A dependable team player committed to creating a warm and professional first impression for every customer. Experienced in tackling issues and concerns with poise and a natural ability to create a welcoming environment and connect with guests. Possess a solid understanding of customer service principles and effective communication skills, aiming to enhance guest experiences and contribute to smooth and efficient service operations, ensuring repeat business. Motivated and self-directed, offering a strong work ethic, empathy, maturity, punctuality, and dependability. Driven to learn quickly and focused on boosting productivity and performance with thoughtful and detail-oriented approaches.
Overview
2
2
years of professional experience
Work History
Chick-fil-A Front of House (FOH) Team Member
Chick-fil-A
LaPlata, MD
08.2025 - Current
- Greet customers in a friendly, professional manner and answer inquiries about menu items and specials.
- Streamlined order-taking process via the front counter, drive-thru, or mobile order stations utilizing point-of-sale systems effectively, leading to faster order processing times.
- Assist guests with questions, concerns, and special requests; Resolve customer complaints with empathy and professionalism to restore guest satisfaction.
- Develop rapport with regular guests to encourage repeat business and loyalty.
- Deliver meals to tables and provide hospitality-focused service.
- Collaborate with kitchen staff to ensure accurate, timely delivery of food orders and reduce wait times for customers.
- Serve food and beverages while ensuring order accuracy.
- Operate cash registers and handle cash, credit cards, and mobile payments accurately.
- Manage drive-thru traffic and communicate effectively with guests during busy periods.
- Maintain cleanliness and organization in the dining room, restrooms, and beverage stations
- Refill condiments, napkins, utensils, and drink supplies as needed.
- Help open, close, and restock the restaurant as assigned.
- Contribute positively towards maintaining high health code standards through diligent cleaning practices.
Kids Team Member
New Life Church
La Plata, MD
09.2024 - 08.2025
- Welcomed and communicated openly with children's parents and New Life staff about activities and behaviors.
- Supported children through careful supervision and active play.
- Served as a positive role model, promoting healthy interpersonal behaviors essential for creating a supportive environment.
- Implemented routines and activities (stories, songs, and creative play) to stimulate and engage children during New Life service hours and summer camp.
- Created a safe and clean environment for children during drop-off, service, and pick-up by parents.
- Assessed situations as they arose and determined if trouble-shooting measures were needed.
- Guided children and implemented solutions with support from fellow volunteers and New Life staff.
Food Bank Volunteer
Southern Maryland Food Bank, Catholic Charities
Waldorf, MD
02.2025 - 07.2025
- Coordinated food distribution efforts, ensuring timely delivery to local families in need.
- Helped visitors pick out food items from donations.
- Prepared and packaged boxes during box assembly line phase.
- Maintained cleanliness and organization within the food bank facility.
- Collaborated with fellow volunteers to deliver punctual, friendly service.
Education
Associate of Arts - Arts & Sciences
College of Southern Maryland
La Plata, MD05-2027
High School Diploma -
Maurice J. McDonough High School
Pomfret, MD06-2024
Skills
- Customer Service and Satisfaction
- Teamwork and Collaboration
- Building Rapport and Increasing Customer Loyalty
- Multitasking and Time Management
- Personal, Patient, and Empathetic
- Problem Solving, Adaptability, and Flexibility
- Order taking
- Written and Verbal Communication
- Money Handling and Payment Processing
- High-volume dining
- Hygiene and Safety
- Memorization
- Upselling
- Creativity
Interests
Timeline
Chick-fil-A Front of House (FOH) Team Member
Chick-fil-A
08.2025 - Current
Food Bank Volunteer
Southern Maryland Food Bank, Catholic Charities
02.2025 - 07.2025
Kids Team Member
New Life Church
09.2024 - 08.2025
Associate of Arts - Arts & Sciences
College of Southern Maryland
High School Diploma -
Maurice J. McDonough High School
Most Genuine Hospitality Award
Chick-fil-A, LaPlata, MD, March 2026