Summary
Overview
Work History
Education
Skills
Certification
Willing to relocate
Areas of Expertise
Timeline
Generic

AMENAH CLOMAX

Springdale

Summary

Dedicated and detail-oriented professional pursuing education in Medical Administration. Aiming to leverage strong customer service and administrative skills in any position I hold, with a focus on customer, patient care, scheduling, and other operational efficiencies. A collaborative team player, who communicates effectively to enhance patient interactions and experiences. Demonstrates adaptability in fast-paced environments and a passion for enhancing my skillsets within the organization. I am committed to maintaining my high standards of integrity and accountability, while managing tasks and priorities efficiently. I am a fast learner and adaptable to learning new applications and processes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Consumer Support Representative

Oticon
03.2024 - Current
  • Communicate complex technical information clearly by enhancing the patients’ interactions in a high-volume environment.
  • Develop strong listening skills to address each client’s needs, ensuring high levels of customer satisfaction.
  • Provide detailed verbal instructions to end-users on hearing aid use, Bluetooth connectivity, and other highly technical devices.
  • Manage, instruct, and monitor probational customer service trainees, as they join the organization.
  • Organize accurate records and documentation, which is critical for patient charting and administrative tasks.
  • Demonstrate flexibility in responding to the changing organizational needs and team dynamics overall in support of operational proficiency and effectiveness.

Customer Service Representative

Conduent
10.2023 - 06.2024
  • Remotely supported Patient Assistance Programs for healthcare providers such as Blue Cross Blue Shield and VSPRE and others to ensure seamless operations and exceptional service
  • Managed high volumes of customer inquiries in inbound calls averaging 60-100 per shift, catering to 60% patients and 40% healthcare providers (HPC)
  • Provided knowledgeable answers to inquiries regarding medication refills and program application status.
  • Continued extensive understanding of extensive knowledge of medications to effectively guide and assist clients.
  • Continually learned programs and updated medications to maintain my proficient level and deliver accurate information to every client.
  • Proficiently processed applications, which relate to my current position: customer accounts, streamlining the program enrollment, and other fundamental accounting processes.
  • Delivered outstanding customer service through effective communication and dedication to meeting the needs of patients and healthcare providers.

Brand Ambassador/Sales Representative

ASAP
06.2022 - 04.2023
  • Familiarized myself with the company mission, vision and goals by always maintaining a positive image of the brand and self-integrity.
  • Team collaboration with customers through local events to build trust, gaining over 50 orders per concert, sports, and other live events.
  • Developed brand recognition and awards for promoting brands, merchandise, and products while achieving high advertising ratings.
  • Educated customers and business partners by providing current knowledge of the products and merchandise, services and values, which represented the company’s outstanding reputation.

Front Desk Receptionist/Administrative Assistant

EyeCare Center
03.2020 - 05.2021
  • Served as a Front Office Specialist and provided customer service and administrative support to the Optometrists, fellow technicians and clients, met deadlines by responding to the clients’ requests in a timely manner.
  • Created, organized, and maintained the database, confidential documentation and spreadsheets related to staff records and patient care and achieved meetings and exercised the ability to improvise, improve procedures and meet demanding deadlines by using software: Microsoft Office and Google Workspace.
  • Assisted in managing various projects and tasks related to the care and administrative needs of the patient by utilizing strong analytical, organizational, and time managerial skills.
  • Followed up with clients regarding appointments, confidential inquiries and concerns in confirmation matters in an expedited time period.

Optometric Technician/Front desk

My Eye Dr
02.2019 - 03.2020
  • Managed the front desk and performed general administrative and clinical duties, such as to ensure accurate diagnosis and treatment for patients, conduct diagnostic tests, bookkeeping and filing, and scheduling and maintained client appointments.
  • Responsible for the general set-up, clean up, and maintenance of rooms prior to/after each use.
  • Provided responsive, professional, and effective verbal and written communication to patients, Optometrists, and fellow co-workers.
  • Managed inventory, office supplies and equipment, the office was well-supplied and equipped with materials and other needed inventory.

Front Desk / Fitness Instructor

ClimbZone
03.2017 - 09.2018
  • Served as the Social Media Coordinator, Photographer and Head Party Coordinator and managed all aspects of the newly implemented social media operations, improved the page quality and appearance of Instagram posts with increased followers 35% in sixty-days.
  • Promoted to Social Media Coordinator in November 2017, video-recorded and photographed events and guests daily and obtained guest approval prior to any social media posts and in accordance with company policy.
  • Directly responsible for a 400% increase in the number of Twitter followers and reposts in six months, attributed directly to my unique and compelling posts and announcements.
  • Advised management on future social media strategies and served as a primary point of contact for customer needs regarding payments, refunds, scheduling and other accounting needs.

Education

BA - Communications And Media

Morgan State University
Baltimore, MD
01.2018

High School Diploma - undefined

Rockville High School
Rockville, MD
01.2012

Skills

  • Microsoft Office Suite 11th Gen
  • Extensive Customer service experience
  • Receptionist and Office Management
  • Medical office experience
  • Communication skills
  • Sales
  • Collaboration and Communication skills
  • Front desk management
  • Clerical experience
  • Medical receptionist
  • Problem solver
  • Microsoft Excel
  • Data management
  • Accounts payable/receivable and other fundamental accounting skills
  • Presentation skills
  • Time management
  • Timekeeping
  • PowerPoint
  • Leadership
  • Medical terminology
  • Google Workspace
  • Data archiving
  • Organizational skills
  • Telephone etiquette
  • Filing
  • Administrative experience
  • SharePoint
  • Creative writing skills
  • Office management
  • HIPAA Compliance
  • Microsoft Word
  • Microsoft Outlook
  • Payment processing
  • Complaint handling
  • Data entry

Certification

  • North Carolina Driver's License
  • July 2019 to December 2027
  • Currently active

Willing to relocate

  • Willing to relocate: Anywhere
  • Authorized to work in the US for any employer

Areas of Expertise

  • Customer Service Excellence, Proven adaptability and strong ability to maintain a positive and professional demeanor in high-call volume environments.
  • Medical Office Administration, Proficient in scheduling, patient information verification, and health insurance processing.
  • Technical Proficiency in Microsoft Office Suite 11th Gen. (Excel, Word, Outlook, Teams), Google Suite, and Epic Systems.
  • Communication & Teamwork, Strong written and verbal communication skills; effective team player.
  • Attention to Detail, Meticulous in managing patient records and administrative tasks.

Timeline

Consumer Support Representative

Oticon
03.2024 - Current

Customer Service Representative

Conduent
10.2023 - 06.2024

Brand Ambassador/Sales Representative

ASAP
06.2022 - 04.2023

Front Desk Receptionist/Administrative Assistant

EyeCare Center
03.2020 - 05.2021

Optometric Technician/Front desk

My Eye Dr
02.2019 - 03.2020

Front Desk / Fitness Instructor

ClimbZone
03.2017 - 09.2018

High School Diploma - undefined

Rockville High School

BA - Communications And Media

Morgan State University

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AMENAH CLOMAX