Amina Omer
Columbia,MD
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Optum, UnitedHealth Group
Columbia, MD
07.2019 - Current
- Communicates with clinical team to ensure providers receive a response when necessary
- Enter medical request data into medical documentation system
- Follow standard procedures to complete requests from Nursing management
- Contact internal resources when necessary to clarify information
- Solves moderately complex issues as they arise
- Worked with stakeholders to establish POC for staff for general questions and feedback
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Administrative Assistant
Optum RX
Columbia, MD
04.2016 - 07.2019
- Greet patients/ visitors and conduct check-in process
- Scan and index documents into EMR ensure that necessary documents, lab results, etc
- Manage administrative tasks including scheduling, organizing files, and other clerical tasks
- Responsible for typing memos, reports, and other correspondence
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Host
Stanford Grill
Columbia, MD
03.2015 - 04.2016
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Receptionist
Howard Community College Tutoring Center
Columbia, MD
01.2011 - 04.2013
- Manage administrative tasks including scheduling, organizing student files, and other clerical tasks
- Educate students on operations and policies of tutoring center
- Establish and maintain a positive rapport with students
- Responsible for typing memos, reports, and other correspondence
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-ins.
Education
Associate Degree -
Anne Arundel Community College
Arnold, MD12.2025
Skills
- Nurse scheduling
- Cross-functional teamwork
- Data Entry
- Proficient in Excel
- EMR (CPR, Epic, Care Link, FSL)
- Medical record requests
- HIPAA compliance
- Patient relations
- Verbal and written communication
Languages
Arabic
Timeline
Patient Care Coordinator
Optum, UnitedHealth Group
07.2019 - Current
Administrative Assistant
Optum RX
04.2016 - 07.2019
Host
Stanford Grill
03.2015 - 04.2016
Receptionist
Howard Community College Tutoring Center
01.2011 - 04.2013
Associate Degree -
Anne Arundel Community College