Aminata Diatta
Silver Spring
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
5
5
years of professional experience
Work History
Store Manager
Express Factory Outlet
Hyattsville
06.2024 - Current
- Implemented efficient systems for tracking stock movement.
- Developed strategies to maximize sales and profitability.
- Managed daily banking activities such as deposits and withdrawals.
- Developed relationships with suppliers to negotiate better prices.
- Ensured compliance with safety regulations and company policies.
- Updated POS system with new products and promotional offers.
- Recruited, trained and supervised new employees.
- Performed regular audits to ensure compliance with company standards.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Assistant Store Manager
Express Clothing
Silver Spring
02.2023 - 06.2024
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Temporary Sale Associate
Tommy Bahama
Bethesda
10.2022 - 02.2023
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Sales Associate
Ann Taylor
Bethesda
02.2022 - 02.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
Sales Associate
Numero Uno Market
Dakar
01.2020 - 01.2021
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
Sales Associate
Aldo Shoes
Dakar
07.2019 - 12.2019
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Increased purchase amounts by cross-selling with similar products.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
High School Diploma -
Cour Sainte Marie De Hann
06.2021
Associate of Science - Data Science
Montgomery College
Rockville, MDSkills
- POS Systems
- Team Building and Leadership
- Marketing and Promotions
- Work Planning and Prioritization
- Strategic Merchandising
- Shift Scheduling
- Hiring and Training
- Inventory Control
- Problem-Solving
- POS Systems Operations
- Cost Reduction
- Staff Scheduling
- Business Leadership
- Goal Setting
- Management Team Building
- Decision Making
- Hiring and Onboarding
- Finance and Accounting Oversight
- Administrative Management
- Training Management
- Supplier Monitoring
- Quality Assurance
- Mathematical Calculation and Reasoning
- Customer Service Management
- Team Leadership
- Store Opening and Closing
- Mentoring and Coaching
- Retail Operations
- Program Optimization
- Store operations oversight
- Budget Administration
- Promotional planning
- Operations Management
- Retail Inventory Management
- Supply Ordering
- Revenue Generation
Timeline
Store Manager
Express Factory Outlet
06.2024 - Current
Assistant Store Manager
Express Clothing
02.2023 - 06.2024
Temporary Sale Associate
Tommy Bahama
10.2022 - 02.2023
Sales Associate
Ann Taylor
02.2022 - 02.2023
Sales Associate
Numero Uno Market
01.2020 - 01.2021
Sales Associate
Aldo Shoes
07.2019 - 12.2019
High School Diploma -
Cour Sainte Marie De Hann
Associate of Science - Data Science
Montgomery College
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