Results-driven customer service professional with expertise in conflict resolution, critical thinking, and relationship building. Proven ability to enhance customer satisfaction and loyalty through effective communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Madina Truck & Trailer
Columbus, OH
10.2025 - 05.2026
Assisted customers with queries and product information, ensuring satisfaction and timely resolution of issues.
Processed orders efficiently using company software, maintaining accuracy in data entry and inventory management.
Collaborated with team members to streamline communication between departments, enhancing service delivery.
Handled customer complaints professionally, applying problem-solving skills to restore client confidence in services.
Achieved high levels of customer satisfaction through effective listening and tailored solutions to individual needs.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Corporate Communications Manager
GTS
Dakar, Senegal
02.2015 - 07.2022
Developed and implemented corporate communication strategies to enhance brand visibility.
Managed internal and external communications, ensuring consistent messaging across all platforms.
Led cross-functional teams to execute high-impact marketing campaigns aligned with corporate objectives.
Oversaw crisis communication plans, effectively mitigating risks and maintaining company reputation.
Mentored junior team members in strategic communication practices and professional development.
Enhanced media relations by building strong partnerships with key journalists and industry influencers.
Education
Master of Science -
Master of Science - Journalism And Mass Communication
CESTI
Dakar, Senegal
01-2025
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Computer proficiency
Conflict resolution
Complaint handling
Professional telephone demeanor
Team development
Documentation
Microsoft PowerPoint
De-escalation techniques
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Madina Truck & Trailer
10.2025 - 05.2026
Corporate Communications Manager
GTS
02.2015 - 07.2022
Master of Science -
Master of Science - Journalism And Mass Communication