Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aminata Fall

Lanham

Summary

Results-driven customer service professional with expertise in conflict resolution, critical thinking, and relationship building. Proven ability to enhance customer satisfaction and loyalty through effective communication and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Madina Truck & Trailer
Columbus, OH
10.2025 - 05.2026
  • Assisted customers with queries and product information, ensuring satisfaction and timely resolution of issues.
  • Processed orders efficiently using company software, maintaining accuracy in data entry and inventory management.
  • Collaborated with team members to streamline communication between departments, enhancing service delivery.
  • Handled customer complaints professionally, applying problem-solving skills to restore client confidence in services.
  • Achieved high levels of customer satisfaction through effective listening and tailored solutions to individual needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Corporate Communications Manager

GTS
Dakar, Senegal
02.2015 - 07.2022
  • Developed and implemented corporate communication strategies to enhance brand visibility.
  • Managed internal and external communications, ensuring consistent messaging across all platforms.
  • Led cross-functional teams to execute high-impact marketing campaigns aligned with corporate objectives.
  • Oversaw crisis communication plans, effectively mitigating risks and maintaining company reputation.
  • Mentored junior team members in strategic communication practices and professional development.
  • Enhanced media relations by building strong partnerships with key journalists and industry influencers.

Education

Master of Science -

Master of Science - Journalism And Mass Communication

CESTI
Dakar, Senegal
01-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Professional telephone demeanor
  • Team development
  • Documentation
  • Microsoft PowerPoint
  • De-escalation techniques

Languages

French
Native or Bilingual
English
Professional Working

Timeline

Customer Service Representative

Madina Truck & Trailer
10.2025 - 05.2026

Corporate Communications Manager

GTS
02.2015 - 07.2022

Master of Science -

Master of Science - Journalism And Mass Communication

CESTI
Aminata Fall