- Baking
- I like trying new recipes and food trends
- Crafting and DIY Projects
- Volunteering
- Hiking
Amirah Haney
Baltimore
Summary
Dynamic and customer-focused professional with experience at Hobby Lobby, excelling in efficient returns processing and accurate drawer balancing. Proven ability to enhance service delivery through effective time management and proactive problem-solving. Committed to maintaining high standards of inventory replenishment and customer satisfaction in fast-paced environments. Value customer service and experience as I also operate a small baking business from home.
Overview
4
4
years of professional experience
Work History
Cashier
Hobby Lobby
06.2024 - Current
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
Stocker
Foot Locker
12.2022 - 06.2024
- Performed inventory control, such as counting, and stocking merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Stocked shelves to match planogram images and instructions.
- Created and enforced detailed organization processes to increase quality and service standards.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Courtesy Clerk
Giant Food
07.2021 - 12.2022
- Returned unwanted items to correct store locations and restocked shelves.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained clean and tidy checkout area to optimize service delivery.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - Entrepreneurship
Morgan State University
Baltimore, MD05-2028
Skills
- Efficient returns processing
- Accurate drawer balancing
- Inventory replenishment
- Effective time management
- Customer service manager
Accomplishments
Within a year at footlocker I've gained district recognition and earned over 2 pins that represent the value and dedication that I have within the company and it values.
Interests
Timeline
Cashier
Hobby Lobby
06.2024 - Current
Stocker
Foot Locker
12.2022 - 06.2024
Courtesy Clerk
Giant Food
07.2021 - 12.2022
No Degree - Entrepreneurship
Morgan State University
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