Amora Carlisle
Reisterstown
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
13
13
years of professional experience
Work History
Sales and Service Team Leader
Sephora USA
Reisterstown
03.2023 - Current
- Supervised daily operations of the sales and services department including assigning tasks, monitoring workflows.
- Resolved escalated customer complaints quickly and efficiently in order to maintain positive relationships with customers.
- Submitted orders by referring to price lists and product literature.
- Provided guidance and support to sales and service team members, ensuring their performance met organizational objectives.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Implemented process improvements designed to increase productivity levels amongst the team.
- Posed as models for advertising, artistic creation and display of goods.
- Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.
- Identified customer needs by asking questions and advising on best solutions.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Analyzed customer feedback surveys to identify areas needing improvement in product quality or customer service processes.
- Managed budgets for the sales and services department including tracking expenses against budget allocations.
- Greeted and assisted customers to foster positive experiences.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
Coordinator
Sephora USA
Virginia Beac
01.2022 - 03.2023
- Maintained calendars of upcoming events, meetings and deadlines.
- Analyzed financial activities of department to share budgetary input with managers.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Delegated work to staff, setting priorities and goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Organized team events to promote a positive work environment.
Beauty Advisor
Sephora USA
Virginia Beach
04.2019 - 12.2022
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Provided customers with product advice and recommendations based on their individual needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Administered special promotions such as discounts or loyalty rewards programs.
- Recommended, selected and located merchandise based on customer desires.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Ensured that all displays were neat and organized at all times.
- Cleaned shelves, counters and tables to maintain organized store.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Organized promotional events such as makeup demonstrations and free makeovers.
Beauty Advisor
Sephora USA
Cherry Hill
07.2012 - 04.2018
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Recommended, selected and located merchandise based on customer desires.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Bagged or packaged purchases and wrapped gifts.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Ensured that all displays were neat and organized at all times.
- Created detailed reports on sales performance and customer feedback.
- Cleaned shelves, counters and tables to maintain organized store.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Handled returns and exchanges according to company policies.
- Administered special promotions such as discounts or loyalty rewards programs.
Education
High School Diploma -
Pemberton Township High School
Pemberton, NJ06-2007
Skills
- Sales strategy
- Customer relationship management
- Team leadership
- Performance monitoring
- Product knowledge
- Budget management
- Visual merchandising
- Employee training
- Goal setting
- Event coordination
- Restock shelves
- Product demonstration
- Relationship building
- Upselling techniques
- Processing payments
- Order processing
- Opening and closing procedures
- Goal oriented
- Multitasking capacity
- Customer feedback
- Social media marketing
- Sales promotion
- Team member motivation
- Staff training and motivation
- Hospitality and accommodation
Timeline
Sales and Service Team Leader
Sephora USA
03.2023 - Current
Coordinator
Sephora USA
01.2022 - 03.2023
Beauty Advisor
Sephora USA
04.2019 - 12.2022
Beauty Advisor
Sephora USA
07.2012 - 04.2018
High School Diploma -
Pemberton Township High School