IT Technical Support Intern
Mi Tech Solutions
Laurel, MD
08.2025 - 11.2025
- Provided technical support for hardware and software issues, enhancing user experience.
- Assisted in troubleshooting network connectivity problems, improving system reliability.
- Documented support processes and solutions, contributing to knowledge base expansion.
- Collaborated with team members to resolve technical inquiries efficiently and effectively.
- Conducted routine maintenance on IT equipment, ensuring optimal performance and uptime.
- Supported software installations and updates, facilitating seamless user transitions.
- Monitored help desk tickets, prioritizing tasks to enhance response times and service quality.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.
- Maintained accurate records of completed tasks, ensuring quality control and facilitating smooth workflow within the department.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.