Amy Cameron-Stainbrook
Bel Air
Summary
Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals.
Recruits, trains, develops and manages team of store associates and assistant managers.
Seasoned Store Manager of Operations with proven leadership skills. Strong background in overseeing all aspects of store operations, ensuring smooth day-to-day functioning and maximizing profitability. Skilled at team management, inventory control, and customer service enhancement. Proven ability to make positive impact on business performance through strategic planning and execution.
Resourceful Store Manager of Operations known for high productivity and efficient task completion. Specialize in inventory management, staff training and development, and customer service excellence. Excel in leadership, problem-solving, and adaptability, ensuring smooth store operations and positive team dynamics.
Overview
2026
2026
years of professional experience
Work History
Store Manager of Operations
Giant Food Stores
Baltimore
09.2005 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Oversaw all store operations while generating $1 million in sales weekly
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Assessed, optimized and elevated operations to target current and expected demands.
- Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
- Ran multiple of stores from county to city
- Store manager of the year for 2024 for Giant Food
- One of 11 finalists for FMI’s store manager of the year 2025
- Top women in grocery (twig) 2024
- Shelby griffins top women in grocery 2022
Store Manager
Giant Food
- Store manager at several location. Leading stores 100, 365, 108, 128, 363, 303, and 2306.
- Ran stores 108, 303, and 2306 all through Remodels
- Managed daily store operations ensuring smooth workflow and customer satisfaction.
- Supervised team members, providing guidance and support for efficient service.
- Trained new employees on company policies and operational procedures.
Assistant Store Manager
Giant Food
Baltimore
01.2010 - 02.2015
- Roles to include-Customer Service Manager, Nonperishable Manager, and Perishable Manager
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on customer service standards and store policies.
- Coordinated inventory management to ensure product availability and organization.
- Handled customer inquiries and resolved complaints effectively and professionally.
- Supported team in achieving operational goals through effective communication.
- Collaborated with management on staff performance evaluations and feedback sessions.
Front End Manager
Giant Food
Baltimore
01.2007 - 01.2010
- Managed daily operations to ensure smooth front-end processes.
- Trained new staff on customer service standards and register systems.
- Oversaw cash handling procedures to maintain accuracy and security.
Cashier
Giant Food
Baltimore
09.2005 - 01.2007
- Process customer transactions efficiently at the checkout.
- Maintain cleanliness and organization in the checkout area.
- Provide friendly and prompt service to customers.
Education
Marketing
Harford Community College
Bel Air, MDSkills
- Employee supervision and motivation
- Store opening and closing procedures
- Store operations oversight
- Sales professional
- Retail inventory management
- Team-oriented
- Project management
- Employee training
- Operational budgeting
- Outstanding communication skills
- Risk management
- Staff training and development
- Recruiting and hiring
- Customer retention
- Profit and loss accountability
- Performance improvements
- Schedule management
Accomplishments
- Assistant store manager of the year 2015
- Presidential award winner 2015
- Top women in Grocery 2018
- Twig award winner 2023
- Store manager of the year 2024
- Top women in Grocery 2024
- FMI finalist of the year store 2024
Timeline
Assistant Store Manager
Giant Food
01.2010 - 02.2015
Front End Manager
Giant Food
01.2007 - 01.2010
Store Manager of Operations
Giant Food Stores
09.2005 - Current
Cashier
Giant Food
09.2005 - 01.2007
Marketing
Harford Community College
Store Manager
Giant Food