Amy Hoffman
Walkersville
Summary
Highly experienced professional with 24+ years of expertise in customer communications, workflow planning, attention to detail, and scheduling. Consistently achieving outstanding results throughout my career, I now aim to leverage my skills to drive organizational success and personal growth.
Overview
31
31
years of professional experience
Work History
Data Analytics Analyst1
IQVIA
06.2020 - 01.2025
- Digitize/create/amend clinical trial documents to Sponsor’s specifications
- Perform quality assurance reviews and semi-monthly audits
- Update project sheets and manage project activity in task management software
- Assist project/assistant project managers throughout project lifecycle
- Prepare detailed submission package(s) for Institutional Review Board review
- No CAPA’s
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency
Client Relations Specialist
Colonial Sash and Door
08.2018 - 06.2020
- Managed multiple accounts, ensured product fulfillment and billing accuracy while facilitating prompt payment
- Coordinated installation of products, managing multiple schedules simultaneously
- Entered accurate data into computer for wide range of construction deliveries
- Supported team members and sales personnel
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded and resolved any conflict
Assistant Teacher
Church of the Brethren Learning Center
11.2013 - 07.2018
- Worked individually with children, assisting2 classroom teachers
- Assisted teachers with developing long range, standards-based plans for students
- Supported student physical, mental, and social development using classroom games and activities
- Assisted in planning and executing PR events to increase student enrollment
Registered Veterinary Technician
Multiple Veterinary hospitals and practices
01.1994 - 01.2006
- Prepared patients for surgery, assisted during surgical procedures, provided post operative care, maintained functioning order of surgical equipment, monitored anesthesia
- Performed pet dentistries and tooth extractions
- Educated clients with pet behavior concerns, pre and post operative care instructions and use of medications
- Resolved patient conflict
- Maintained inventory for several hospitals
- Performed laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting
- Collaborated with the veterinary team, contributing to a positive work environment and seamless coordination of patient care
- Provided exceptional customer service both face-to-face interactions with clients as well as phone inquiries.
- Triaged incoming patients to determine treatment needs and urgency of care
- Handled emergency situations with a calm demeanor, providing critical support to veterinarians during life-saving interventions
Education
Early Childhood Education Certificate -
Frederick Community College
Frederick, MD05.2016
Veterinary Technology Veterinary Medicine AAS - undefined
Community Colleges of Baltimore County
Baltimore, MD05.1999
Skills
- Proficient in Microsoft Office, Excel, Adobe and Google Suite
- Sharepoint experience
- Knowledge of medical technology
- Strong written and oral communication
- Highly organized
- Ability to multitask and prioritize
- Conflict resolution
- Analytical thinking
- Time management
- Team collaboration and leadership
Timeline
Data Analytics Analyst1
IQVIA
06.2020 - 01.2025
Client Relations Specialist
Colonial Sash and Door
08.2018 - 06.2020
Assistant Teacher
Church of the Brethren Learning Center
11.2013 - 07.2018
Registered Veterinary Technician
Multiple Veterinary hospitals and practices
01.1994 - 01.2006
Veterinary Technology Veterinary Medicine AAS - undefined
Community Colleges of Baltimore County
Early Childhood Education Certificate -
Frederick Community College
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