Amy Jewell
Charlotte Hall
Summary
Accomplished Assistant Store Manager with a proven track record at Hooks & Hangers, enhancing customer experience and streamlining retail operations. Excelled in team leadership and problem-solving, significantly improving store efficiency. Skilled in Microsoft Office Suite, adept at fostering customer relations and managing store organization with a keen eye for detail.
Overview
26
26
years of professional experience
Work History
Assistant Store Manager
Spring Dell Center / Hooks & Hangers
09.2018 - 03.2019
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Assistant Store Manager
Hooks & Hangers
08.2016 - 02.2018
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Procurement Technician
Naval Research Laboratory
09.1993 - 10.1999
- Worked closely with the logistics team to ensure seamless coordination between ordering, shipping, receiving, warehousing, and distribution functions within the supply chain process.
- Developed procurement strategies aligned with organizational goals, resulting in optimized supply chain operations.
- Managed database of vendor details and pricing information to maintain organization.
- Implemented policies and procedures for optimal purchasing methods and cost control.
Education
High School Diploma -
LaPlata High School
La Plata, MD06-1991
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Store operations
- Team management
- Sales expertise
- Microsoft Office Suite
Timeline
Assistant Store Manager
Spring Dell Center / Hooks & Hangers
09.2018 - 03.2019
Assistant Store Manager
Hooks & Hangers
08.2016 - 02.2018
Procurement Technician
Naval Research Laboratory
09.1993 - 10.1999
High School Diploma -
LaPlata High School
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