Amy L. Rounceville
Pasadena
Summary
Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
Hill Bookkeeping & Consulting
10.2021 - 12.2024
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Worked with IT department to address technology issues and shortfalls.
- Performed database management and analysis of business functions and processes.
Warehouse Supervisor/Receiving Lead
Painful Pleasures
02.2015 - 10.2021
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Used warehouse management software to reconcile daily inventory.
Education
Bachelor of Arts - Dance & Business Management
Goucher College
Baltimore, MD05.2008
Skills
- Policy and procedure modification
- Team supervision
- Administrative oversight
- Workflow optimization
- Employee training
- Customer service
- Clear oral/written communication
Timeline
Office Manager
Hill Bookkeeping & Consulting
10.2021 - 12.2024
Warehouse Supervisor/Receiving Lead
Painful Pleasures
02.2015 - 10.2021
Bachelor of Arts - Dance & Business Management
Goucher College
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