Amy Marlett
Greensboro
Summary
Results-driven Physician Liaison with 7 years of experience in the medical field, skilled in building referral networks and improving communication between healthcare providers and imaging centers. Expertise in provider engagement, territory management, and patient-centered service coordination. Proven success in increasing referrals and strengthening referring office relations through consistent outreach and education.
Overview
7
7
years of professional experience
Work History
Physician Liaison - Hybrid
Chesapeake Medical Imaging
Easton
11.2021 - Current
- Navigated limited physician engagement in competitive regional market.
- Established relationships with referring physicians, practice managers, and staff to enhance patient referrals.
- Conducted provider education sessions while developing structured outreach plans utilizing CRM data.
- Implemented feedback loops between radiologists and referring offices to optimize communication.
- Led initiatives to improve provider access to imaging results, resulting in increased satisfaction rates.
- Participated in community events to promote early detection and elevate brand visibility.
Provider Support Specialist - Remote
Chesapeake Medical Imaging
04.2020 - 11.2021
- Involved with the development and implementation of this department, focused on enhancing communication efficiency between referring physicians and internal radiology staff.
- Streamlined provider support processes by leveraging the Erad RIS/PACS system.
- Managed Provider Portal account setups and troubleshooting to enhance provider and staff experiences.
- Ensured referring providers and radiologists maintained clear, timely communication regarding patient imaging.
- Supported patient care coordination through accurate information sharing.
Patient Care Coordinator - On-site
Chesapeake Medical Imaging
Chestertown
01.2019 - 04.2020
- Managed challenging insurance verification and preauthorization processes to support seamless care coordination and enhance the patient experience.
- Optimized front desk workflows, managed patient records, and ensured data accuracy in EHR systems.
- Improved patient satisfaction and office efficiency through proactive scheduling and communication.
- Fostered collaborative, two-way engagement with key stakeholders in the Eastern Shore referring community through consistent daily phone outreach and inbound communication.
Education
Free course, Medical Terminology
DoaneX, EdX
Associate of Arts - Arts And Sciences, AAS, Eng/Lit
Chesapeake College
Wye Mills, MDHigh School Diploma -
Queen Anne's County High School
Centreville, MDSkills
- Healthcare and Practice Development-Provider relations, referral management, community outreach, patient care coordination, territory planning
- Technical Systems-CRM platforms, ERad RIS/PACS, provider portals, EHR systems, Microsoft Office, Google Workspace
- Communication and coordination-Provider education, cross-functional collaboration, data tracking and analysis, event planning, reporting, and documentation
Accomplishments
Chesapeake College Honors Graduate, Phi Theta Kappa, Secretary of Student Government
Affiliations
Greater Impact Church | Greensboro, MD
Vacation Bible School (VBS) Director, Fall Festival Event Coordinator
Vacation Bible School (VBS) Director, Fall Festival Event Coordinator
References
Thomas Marshall, MBA
Chief Marketing and Patient Access Officer
Chesapeake Medical Imaging
email: tmarshall@cmimail.net
phone: 717-586-3388
Timeline
Physician Liaison - Hybrid
Chesapeake Medical Imaging
11.2021 - Current
Provider Support Specialist - Remote
Chesapeake Medical Imaging
04.2020 - 11.2021
Patient Care Coordinator - On-site
Chesapeake Medical Imaging
01.2019 - 04.2020
Free course, Medical Terminology
DoaneX, EdX
Associate of Arts - Arts And Sciences, AAS, Eng/Lit
Chesapeake College
High School Diploma -
Queen Anne's County High School