Amy McNew
Abingdon,MD
Summary
Detail-oriented and compassionate Medical Administrative Assistant with over 20 years of experience supporting healthcare teams in fast-paced clinical and office environments. Skilled in medical terminology, EMR/EHR systems, and strict adherence to HIPAA compliance. Proven ability to manage patient scheduling, medical billing, insurance verification, and authorization with accuracy and efficiency. Known for maintaining professionalism and discretion, with a compassionate and patient-centered approach. Known for excellent communication, multitasking and organizational abilities that ensure smooth front office operations and enhance patient satisfaction. Proven ability to collaborate with medical staff and adapt quickly to new systems and procedure.
Overview
21
21
years of professional experience
Work History
Medical Administrative Assistant
Maryland Pain Specialists
06.2008 - Current
- Managed office appointments, procedural appointments and coordinated OR procedure cases.
- Provided exceptional customer service to patients, addressing concerns professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointment and payment processing.
- Verified insurance coverage to prepare for upcoming patients office/procedure appointments.
- Obtained pre-authorization from insurance companies ahead a medical services.
- Performed various administrative tasks by filing, scanning, copying and faxing documents.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Coordinated referral processes for specialist consultations, diagnostic tests, and physical therapy requested by physicians.
Medical Secretary/DME
Comfort Care Medical Equipment
03.2005 - 01.2008
- Answered telephone calls, answering questions, ensuring timely responses to patient needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Assessed patient needs to recommend appropriate mastectomy products and solutions.
- Maintained detailed records of all fittings performed, ensuring accuracy for future reference or insurance purposes.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted in patient intake and registration processes to ensure accurate information collection.
- Verified insurance benefits or eligibility and obtained prior authorization .
Education
High School Diploma -
Patterson High School
Baltimore, MDSkills
- HIPAA compliance
- Customer service
- Appointment scheduling
- Multitasking and organization
- Insurance verification
- Insurance authorization
- ICD-10 coding
- Teamwork
- Professional telephone etiquette
- Time Management
- Strong organizational skills
- Problem-solving
- Medical terminology
- Adaptable to change
Timeline
Medical Administrative Assistant
Maryland Pain Specialists
06.2008 - Current
Medical Secretary/DME
Comfort Care Medical Equipment
03.2005 - 01.2008
High School Diploma -
Patterson High School