Amy Scott
Parkville
Summary
Versatile and dedicated customer service professional with 15+ years of experience in healthcare and administrative roles. Proven track record in enhancing patient satisfaction and retention through effective communication and problem-solving skills. Experienced as a Certified Dental Assistant, adept at managing patient records and supporting complex procedures. Committed to delivering exceptional service and fostering collaborative environments in both clinical and administrative settings.
Overview
28
28
years of professional experience
Work History
Independent Contractor
Spark
Baltimore, MD
09.2021 - Current
- Delivered exceptional customer service through accurate order fulfillment and timely delivery.
- Navigated store layouts efficiently to locate items and optimize shopping routes.
- Utilized Instacart app to manage orders, track inventory, and communicate with customers.
- Ensured product quality by inspecting items for freshness and adherence to customer preferences.
- Adapted quickly to changing customer needs, demonstrating flexibility in service delivery.
Medical Leave
Right At Home
Baltimore, MD
10.2019 - 08.2021
- Family medical leave caring for parent.
Certified Dental Assistant
University of Maryland Medical System
Baltimore, MD
12.2010 - 10.2019
- Managed inventory of dental supplies, ordering new materials as needed to maintain adequate stock levels
- Scheduled appointments and managed patient records using electronic health record systems
- Provided chairside assistance during complex dental procedures such as root canals or extractions
- Managed sterilization protocols for dental instruments, adhering to safety and health regulations.
- Trained new staff on office procedures and best practices, enhancing team performance and service quality..
Dental Assistant
Green spring Pediatric Dentistry
Baltimore, MD
12.2008 - 12.2010
- Assisted dentist during dental procedures, ensuring patient comfort and safety
- Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment
- Implemented digital radiography systems to improve efficiency in capturing diagnostic images
Unit Secretary
Franklin Square Hospital Center
Baltimore, MD
09.2006 - 01.2008
- Provided administrative support for nursing staff
- Managed and maintained patient records, ensuring accuracy and confidentiality
- Prepared patient charts for upcoming appointments or procedures, ensuring all required documents are included
- Transcribed physician orders accurately into the electronic health record system
- Answered phone calls and directed inquiries to appropriate personnel or departments
- Collaborated with nursing staff to coordinate patient transfers within the hospital or to other facilities
Administrative Assistant
Maryland Department Mental Hygiene
Baltimore, MD
08.1998 - 09.2006
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Managed incoming/outgoing mail distribution while ensuring proper handling of confidential information
- Provided administrative support during meetings by taking minutes, preparing agendas, and distributing materials
- Managed office operations, ensuring compliance with departmental policies and procedures.
- Coordinated scheduling for meetings, events, and appointments to optimize departmental efficiency.
- Implemented process improvements that increased operational efficiency within the department.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Certified Dental Assistant - Medix of Towson
Fortis Institute
Towson, MD01.2007
General Studies - High school diploma
Perry Hall High School
Baltimore, MD01.1994
Skills
- Client interaction via phone calls
- Microsoft Outlook
- Medical administrative support
- Data entry
- Managing patient records
- Administrative experience
Languages
English
Timeline
Independent Contractor
Spark
09.2021 - Current
Medical Leave
Right At Home
10.2019 - 08.2021
Certified Dental Assistant
University of Maryland Medical System
12.2010 - 10.2019
Dental Assistant
Green spring Pediatric Dentistry
12.2008 - 12.2010
Unit Secretary
Franklin Square Hospital Center
09.2006 - 01.2008
Administrative Assistant
Maryland Department Mental Hygiene
08.1998 - 09.2006
Certified Dental Assistant - Medix of Towson
Fortis Institute
General Studies - High school diploma
Perry Hall High School