Summary
Work History
Education
Skills
Timeline
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Amy Strickland

Silver Spring

Summary

Versatile and dynamic professional with a proven track record at Cumberland County, excelling in high-stress environments through critical thinking and exceptional computer skills. Demonstrated ability to streamline processes, enhance team efficiency, and improve emergency response times. Renowned for empathetic customer service and adept at making quick, informed decisions.

Work History

911 Dispatcher

Cumberland County
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Followed established protocols for professional handling of emergency situations.
  • Increased situational awareness among responding units through timely updates on evolving incident conditions.
  • Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Read system maps and caller information, and documented details in system.

Medical Office Administrator

AccentCare
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
  • Reviewed and sent medical records to other physicians

CNA

Agency Work
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Home Equity Collections

Chase Bank
  • Facilitated smooth transactions for borrowers by coordinating with title companies, appraisers, and legal counsel as needed during the loan process.
  • Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Affirmed loan document accuracy to protect lenders from potential fraud.
  • Verified credit histories, personal references and employment backgrounds for each applicant.

Education

CNA Certification - Nursing

Howard Community College
Columbia, MD

Skills

  • Works Well Under Pressure
  • Critical thinking
  • Active listening
  • Computer skills

Timeline

911 Dispatcher

Cumberland County

Medical Office Administrator

AccentCare

CNA

Agency Work

Home Equity Collections

Chase Bank

CNA Certification - Nursing

Howard Community College

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Amy Strickland