Amy Villatoro
Laurel
Summary
Dedicated sales associate with a strong focus on customer service and effective communication. Proven ability to adapt to fast-paced environments while resolving inquiries and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Associate
vivi trendsetter
Laurel
09.2021 - Current
- Assisted customers in selecting trendy apparel and accessories.
- Maintained organized displays to enhance product visibility and appeal.
- Provided product knowledge to customers to facilitate informed purchasing decisions.
- Handled customer inquiries and resolved issues promptly and professionally.
- Conducted inventory checks to ensure stock availability and freshness.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
Barista
Dunkin' Donuts
Laurel
01.2021 - 11.2022
- Prepared and served coffee beverages according to customer specifications.
- Maintained cleanliness and organization of workstations and equipment.
- Provided exceptional customer service in a fast-paced environment.
- Stocked inventory and ensured availability of supplies throughout shifts.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Described menu items to customers and suggested products based on stated preferences.
Education
Laurel
Laurel, MD05-2035
General Business
Howard Community College
Columbia, MDSkills
- Customer service
- Sales techniques
- Visual merchandising
- Inventory management
- Effective communication
- Problem resolution
- Flexible schedule
- Calm demeanor
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
vivi trendsetter
09.2021 - Current
Barista
Dunkin' Donuts
01.2021 - 11.2022
Laurel
General Business
Howard Community College
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