Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Winn

Abingdon

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

8
8
years of professional experience

Work History

Office Assistant

Chesapeake Care Resources
07.2023 - Current
  • Prepare and edit documents to produce precise, accurate and professional communication.
  • Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Review files, records and other documents to obtain information to respond to requests.
  • Coordinate and schedule meetings and appointments.
  • Create and maintain detailed records of all office activities.
  • Assist with onboarding of new employees.
  • Inform and support business leaders through consistent communication and administrative support duties.
  • Utilize office management software to record and track customer information.

Adjunct Faculty

CECIL COLLEGE
10.2022 - 06.2024
  • Provides instruction in the area of technology to adult learners
  • Introduces computer concepts, including fundamental functions and operations of the computer
  • Instructs students on concepts of Microsoft Word, Email Management, Basic Computer Operations
  • Provides one on one tutoring sessions outside of class for students that need extra assistance
  • Developed the curriculum for this course

Registration Specialist

CECIL COLLEGE
12.2021 - 07.2023
  • Provides exceptional customer service to students, parents, potential students, faculty, and community
  • Provides information related to enrollment and registration services and procedures
  • Processes credit and non-credit registrations, add/drop changes, update student information
  • Assist students with the check-in process for walk in advisement
  • Assist students with online course searches and course schedules
  • Responds to phone and electronic inquiries from students, faculty, and staff
  • Maintains accurate student records in archives and all files securing confidentiality
  • Scan and upload documents into the Docstar archival system
  • Adheres to FERPA regulations and upholds college policies and procedures to ensure data integrity

Test Administrator

PEARSON VUE
07.2021 - 07.2022
  • Coordinated standardized group and/or individual test administration; administered and/or coordinated academic, credentials/certification, entrance, psychological, and vocational interest testing.
  • Administers the center's computer testing pod, to include installation, maintenance, troubleshooting, and enhancement of computer/network hardware, software, and peripheral.
  • Planned, developed, and coordinated testing program policies, procedures, and schedules
  • Contacted testing companies and ordered and maintained supplies of manual testing materials.
  • Supervised and monitored administration of tests by proctors; ensured that test instructions were accurate and that appropriate testing environments were maintained.

Sales Associate

New York & Company
05.2017 - 08.2019
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Certified Early Literacy Coach -

CECIL COUNTY PUBLIC SCHOOLS
Elkton, MD
01.2022

Principal Certification K–12 - undefined

CALIFORNIA UNIVERSITY OF PENNSYLVANIA
01.2004

M.Ed. - Education

CALIFORNIA UNIVERSITY OF PENNSYLVANIA
01.2004

B.S. Degree - Elementary Education

CALIFORNIA UNIVERSITY OF PENNSYLVANIA
01.1993

Skills

  • Leadership/Coaching
  • Organization/Office Management
  • Administrative Support
  • Curriculum Development/Facilitation
  • Data Entry
  • Filing Processes
  • Time Management
  • Data System Maintenance
  • Team Building
  • Customer Service

Timeline

Office Assistant

Chesapeake Care Resources
07.2023 - Current

Adjunct Faculty

CECIL COLLEGE
10.2022 - 06.2024

Registration Specialist

CECIL COLLEGE
12.2021 - 07.2023

Test Administrator

PEARSON VUE
07.2021 - 07.2022

Sales Associate

New York & Company
05.2017 - 08.2019

Principal Certification K–12 - undefined

CALIFORNIA UNIVERSITY OF PENNSYLVANIA

M.Ed. - Education

CALIFORNIA UNIVERSITY OF PENNSYLVANIA

B.S. Degree - Elementary Education

CALIFORNIA UNIVERSITY OF PENNSYLVANIA

Certified Early Literacy Coach -

CECIL COUNTY PUBLIC SCHOOLS
Amy Winn