Amy Winn
Abingdon
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
Work History
Office Assistant
Chesapeake Care Resources
07.2023 - Current
- Prepare and edit documents to produce precise, accurate and professional communication.
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Review files, records and other documents to obtain information to respond to requests.
- Coordinate and schedule meetings and appointments.
- Create and maintain detailed records of all office activities.
- Assist with onboarding of new employees.
- Inform and support business leaders through consistent communication and administrative support duties.
- Utilize office management software to record and track customer information.
Adjunct Faculty
CECIL COLLEGE
10.2022 - 06.2024
- Provides instruction in the area of technology to adult learners
- Introduces computer concepts, including fundamental functions and operations of the computer
- Instructs students on concepts of Microsoft Word, Email Management, Basic Computer Operations
- Provides one on one tutoring sessions outside of class for students that need extra assistance
- Developed the curriculum for this course
Registration Specialist
CECIL COLLEGE
12.2021 - 07.2023
- Provides exceptional customer service to students, parents, potential students, faculty, and community
- Provides information related to enrollment and registration services and procedures
- Processes credit and non-credit registrations, add/drop changes, update student information
- Assist students with the check-in process for walk in advisement
- Assist students with online course searches and course schedules
- Responds to phone and electronic inquiries from students, faculty, and staff
- Maintains accurate student records in archives and all files securing confidentiality
- Scan and upload documents into the Docstar archival system
- Adheres to FERPA regulations and upholds college policies and procedures to ensure data integrity
Test Administrator
PEARSON VUE
07.2021 - 07.2022
- Coordinated standardized group and/or individual test administration; administered and/or coordinated academic, credentials/certification, entrance, psychological, and vocational interest testing.
- Administers the center's computer testing pod, to include installation, maintenance, troubleshooting, and enhancement of computer/network hardware, software, and peripheral.
- Planned, developed, and coordinated testing program policies, procedures, and schedules
- Contacted testing companies and ordered and maintained supplies of manual testing materials.
- Supervised and monitored administration of tests by proctors; ensured that test instructions were accurate and that appropriate testing environments were maintained.
Sales Associate
New York & Company
05.2017 - 08.2019
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Certified Early Literacy Coach -
CECIL COUNTY PUBLIC SCHOOLS
Elkton, MD01.2022
Principal Certification K–12 - undefined
CALIFORNIA UNIVERSITY OF PENNSYLVANIA
01.2004
M.Ed. - Education
CALIFORNIA UNIVERSITY OF PENNSYLVANIA
01.2004
B.S. Degree - Elementary Education
CALIFORNIA UNIVERSITY OF PENNSYLVANIA
01.1993
Skills
- Leadership/Coaching
- Organization/Office Management
- Administrative Support
- Curriculum Development/Facilitation
- Data Entry
- Filing Processes
- Time Management
- Data System Maintenance
- Team Building
- Customer Service
Timeline
Office Assistant
Chesapeake Care Resources
07.2023 - Current
Adjunct Faculty
CECIL COLLEGE
10.2022 - 06.2024
Registration Specialist
CECIL COLLEGE
12.2021 - 07.2023
Test Administrator
PEARSON VUE
07.2021 - 07.2022
Sales Associate
New York & Company
05.2017 - 08.2019
Principal Certification K–12 - undefined
CALIFORNIA UNIVERSITY OF PENNSYLVANIA
M.Ed. - Education
CALIFORNIA UNIVERSITY OF PENNSYLVANIA
B.S. Degree - Elementary Education
CALIFORNIA UNIVERSITY OF PENNSYLVANIA
Certified Early Literacy Coach -
CECIL COUNTY PUBLIC SCHOOLS
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