ANA-MARIA FOTESCU
Chisinau
Summary
Team manager with over seven years of experience working closely with teams and management. Has supported daily operations in international work environments, ensuring clear communication, structured workflows, and reliable follow-up. Brings hands-on experience in coordinating tasks, supporting team development, and handling sensitive situations. Known for a calm, organized working style, a strong sense of responsibility, and attention to detail. Fluent in English and Romanian, with advanced proficiency in Microsoft Office tools.
Overview
8
8
years of professional experience
Work History
TEAM MANAGER
Stefanini
Chisinau
01.2020 - 08.2025
- Facilitated internal communication within team, organizing monthly and quarterly meetings to update project details.
- Monitored adherence to break schedules and code of conduct among team members.
- Evaluated performance and fostered team development through targeted coaching and mentoring.
- Conducted monthly one-on-one meetings with technical support staff for performance discussions.
- Provided support during issues or escalations; served as primary contact for critical infrastructure situations.
- Onboarded new employees, introducing them to team dynamics, tasks, and roles.
- Ensured compliance with procedures according to quality standards and Stefanini guidelines.
- Coordinated activities to position the right personnel in optimal roles at critical times.
TEAM LEADER
Omniscriptum
Chisinau
12.2018 - 12.2019
- Mentored team members to maximize sales potential through constructive feedback.
- Facilitated training and coaching sessions, strengthening employee relationships.
- Coordinated activities to enhance productivity and operational efficiency.
- Developed a new employee evaluation process, resulting in significant performance improvements.
CLIENT SERVICES COORDINATOR
Omniscriptum
Chisinau
12.2017 - 11.2018
- Provided assistance to authors through telephone support.
- Engaged authors to encourage book purchases.
- Followed up with unresponsive authors via email to facilitate payment solutions.
- Addressed important inquiries regarding publishing contracts.
ACQUISITION EDITOR
Omniscriptum
Chisinau
03.2017 - 12.2017
- Facilitated author communications and provided support during book publishing processes.
- Contributed to sales activities and supported book marketing efforts.
Education
HR Management Course -
HR Portal
Chisinau, Moldova12.2025
Bachelor Degree - International Relations and Political Science
Moldova State University
06.2015
Skills
- Team leadership
- Strategic analysis
- Verbal and written communication
- Customer service and support
- Microsoft Excel and Word
- Microsoft PowerPoint
Languages
- Romanian, Native
- English, Advanced
- Russian, Advanced
- Ukrainian, Intermediate
Timeline
TEAM MANAGER
Stefanini
01.2020 - 08.2025
TEAM LEADER
Omniscriptum
12.2018 - 12.2019
CLIENT SERVICES COORDINATOR
Omniscriptum
12.2017 - 11.2018
ACQUISITION EDITOR
Omniscriptum
03.2017 - 12.2017
HR Management Course -
HR Portal
Bachelor Degree - International Relations and Political Science
Moldova State University