Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ANA TABORI

Columbia

Summary

Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CSR

Automated Health Systems
06.2024 - Current
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Investigated and researched issues to determine root causes and appropriate resolution methods.
  • Utilized automated systems to log and retrieve call information.
  • Documented all customer interactions into the system accurately and completely.
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

STORE MANAGER

Starbucks
01.2023 - 01.2024
  • Developed positive relationships with shift team by understanding and addressing individual motivation, needs, and concerns
  • Maintained regular and consistent attendance and punctuality
  • Responded to immediate store needs by utilizing external resources such as Partner & Asset Protection, Partner Resources, and Food & Beverage
  • Monitored inventory and order supplies to ensure product availability
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
  • Oversaw the day to day operation of the restaurant including training staff and developing schedules to ensure appropriate coverage of all shifts.

SHIFT LEADER

Starbucks
03.2020 - 01.2023
  • Assign duties to employees and oversee their progress
  • Count cash at the end of the shift and manage bank deposits
  • Train and integrate new workers
  • Ensure industry rules and regulations are followed
  • Resolve conflicts between employees
  • Handle customer and employee complaints.

RETAIL SALES ASSOCIATE

Disney Store
11.2019 - 03.2020
  • Serves customers by helping them select products
  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
  • Greets and receives customers in a welcoming manner
  • Responds to customers’ questions
  • Directs customers by escorting them to racks and counters
  • Provides outstanding customer service
  • Documents sales by creating or updating customer profile records.

Education

High school diploma -

Wilde Lake High School
05.2018

HHS Associate Degree - Human Services

Ultimate Medical Academy
Clearwater, FL
10-2025

Skills

  • Customer Service
  • Multitasking and Organization
  • Training and mentoring
  • Inventory Management
  • Inventory Control
  • Recruitment and hiring
  • POS Systems
  • Team Building and Leadership
  • Supply Ordering
  • Policies and Procedures
  • Employee Scheduling
  • Work Planning and Prioritization
  • Documentation And Reporting
  • Call center experience
  • Professional telephone demeanor
  • Data Entry

Certification

Driver’s License

CPR and AED

Languages

Spanish
Native or Bilingual

Timeline

CSR

Automated Health Systems
06.2024 - Current

STORE MANAGER

Starbucks
01.2023 - 01.2024

SHIFT LEADER

Starbucks
03.2020 - 01.2023

RETAIL SALES ASSOCIATE

Disney Store
11.2019 - 03.2020

High school diploma -

Wilde Lake High School

HHS Associate Degree - Human Services

Ultimate Medical Academy

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