ANA ZGHIBARTA
Technical Writer
Chisinau
Summary
Efficient Technical Writer with 2 years of experience. Extensive understanding of technical research and updating records. Adept at distribution and adaptation to audiences.
Overview
6
6
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Technical Writer
CRUNCHYROLL
08.2023 - Current
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Optimized knowledge base content for search engine visibility, making it easier for users to find relevant information quickly.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
SUPPORT REPRESENTATIVE TECHNICAL/ECOMMERCE
CRUNCHYROLL
11.2021 - 08.2023
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Streamlined support processes for increased efficiency and improved response times.
- Utilized CRM tools proficiently in order to track customer interactions accurately.
- Served as a subject matter expert within the team, mentoring junior staff members on complex topics.
TEAM LEADER
FITNESS MAMA
05.2021 - 11.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
TRAINING AND DEVELOPMENT MANAGER
KIVORK
10.2020 - 04.2021
- Boosted employee satisfaction scores by regularly reviewing and updating existing courses to maintain relevance in the evolving marketplace.
- Cultivated strong relationships with external vendors and stakeholders to secure valuable resources for ongoing professional development opportunities.
- Managed new employee orientation training process for more than 300 employees each year.
TRAVEL CONSULTANT / CUSTOMER SERVICE AGENT
KIVORK
02.2019 - 10.2020
- Managed travel arrangements for a diverse client base, consistently meeting customer expectations and securing repeat business.
- Resolved client issues efficiently, contributing to a significant increase in customer satisfaction ratings.
- Developed surveys to assess training needs and improve service quality, leading to better client experiences.
Education
No Degree - International Relations
State University of Moldova
Chisinau, Moldova 04.2001 -
Skills
Business process improvement
Collaboration and teamwork
Technical editing
Documentation protocol design
HTML and CSS basics
Documentation management
CMS management
Content editing
Certification
Knowledge-Centered Services (KCS) v6
Timeline
Agile Project Management in IT
11-2024
Knowledge-Centered Services (KCS) v6
06-2024
Modern Web Design HTML5 CSS3
03-2024
Technical Writer
CRUNCHYROLL
08.2023 - Current
SUPPORT REPRESENTATIVE TECHNICAL/ECOMMERCE
CRUNCHYROLL
11.2021 - 08.2023
TEAM LEADER
FITNESS MAMA
05.2021 - 11.2021
TRAINING AND DEVELOPMENT MANAGER
KIVORK
10.2020 - 04.2021
TRAVEL CONSULTANT / CUSTOMER SERVICE AGENT
KIVORK
02.2019 - 10.2020
No Degree - International Relations
State University of Moldova
04.2001 -