ANA ZGHIBARTA
Technical Writer
Chisinau
Summary
Efficient Technical Writer with 2 years of experience. Extensive understanding of technical research and updating records. Adept at distribution and adaptation to audiences.
Overview
6
6
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Technical Writer
CRUNCHYROLL
08.2023 - Current
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Optimized knowledge base content for search engine visibility, making it easier for users to find relevant information quickly.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
SUPPORT REPRESENTATIVE TECHNICAL/ECOMMERCE
CRUNCHYROLL
11.2021 - 08.2023
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Streamlined support processes for increased efficiency and improved response times.
- Utilized CRM tools proficiently in order to track customer interactions accurately.
- Served as a subject matter expert within the team, mentoring junior staff members on complex topics.
TEAM LEADER
FITNESS MAMA
05.2021 - 11.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
TRAINING AND DEVELOPMENT MANAGER
KIVORK
10.2020 - 04.2021
- Boosted employee satisfaction scores by regularly reviewing and updating existing courses to maintain relevance in the evolving marketplace.
- Cultivated strong relationships with external vendors and stakeholders to secure valuable resources for ongoing professional development opportunities.
- Managed new employee orientation training process for more than 300 employees each year.
TRAVEL CONSULTANT / CUSTOMER SERVICE AGENT
KIVORK
02.2019 - 10.2020
- Managed travel arrangements for a diverse client base, consistently meeting customer expectations and securing repeat business.
- Resolved client issues efficiently, contributing to a significant increase in customer satisfaction ratings.
- Developed surveys to assess training needs and improve service quality, leading to better client experiences.
Education
No Degree - International Relations
State University of Moldova
Chisinau, Moldova 04.2001 -
Skills
Business process improvement
Certification
Knowledge-Centered Services (KCS) v6
Timeline
Agile Project Management in IT
11-2024
Knowledge-Centered Services (KCS) v6
06-2024
Modern Web Design HTML5 CSS3
03-2024
Technical Writer
CRUNCHYROLL
08.2023 - Current
SUPPORT REPRESENTATIVE TECHNICAL/ECOMMERCE
CRUNCHYROLL
11.2021 - 08.2023
TEAM LEADER
FITNESS MAMA
05.2021 - 11.2021
TRAINING AND DEVELOPMENT MANAGER
KIVORK
10.2020 - 04.2021
TRAVEL CONSULTANT / CUSTOMER SERVICE AGENT
KIVORK
02.2019 - 10.2020
No Degree - International Relations
State University of Moldova
04.2001 -
Similar Profiles
Ion NegoitaIon Negoita
Customer Experience Manager at CrunchyrollCustomer Experience Manager at Crunchyroll
Dorina BulatDorina Bulat
Trust and Safety Specialist at CrunchyrollTrust and Safety Specialist at Crunchyroll
Justin JosephJustin Joseph
Product Manager at CrunchyrollProduct Manager at Crunchyroll