Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
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ANA LUCIA BARRAGAN

Germantown

Summary

Strategic and detail-oriented HR professional with proven experience in federal agencies and global organizations. Expertise in HR operations, analytical problem-solving, and cross-cultural communication to implement effective workforce solutions. Proven track record in managing personnel actions, enhancing onboarding processes, and leading organizational changes with minimal disruption. Proficient in recruitment, compensation structuring, and employee relations, with technical skills in systems like PeopleSoft and SAP, and fluency in multiple languages.

Overview

17
17
years of professional experience

Work History

Administrative Officer

National Heart, Lung, and Blood Institute
Bethesda
01.2019 - 05.2025
  • Led full-cycle processing of over 75 HR personnel actions annually, maintaining 100% policy compliance.
  • Accelerated hiring timelines by 30% through collaboration with HR and program leadership.
  • Advised division leadership on federal HR policies for three research branches, enabling seamless onboarding for over 40 FTEs.
  • Developed and managed operational budgets exceeding $1.2M, achieving less than 1% variance in forecasts.
  • Prepared complex HR incentive packages, successfully negotiating over 10 recruitment incentives to enhance competitiveness.
  • Managed onboarding coordination for new hires, achieving 100% readiness for Day 1 access and productivity.
  • Monitored and reviewed over 100 procurement and travel requests, reducing processing errors by 25%.
  • Collaborated with NIH Financial Management Branch to secure $150K in supplemental allocations for program needs.

Benefits Administrator

International Monetary Fund, IMF
Washington
04.2014 - 04.2018
  • Processed over 200 HR transactions monthly, achieving 98% accuracy and meeting SLA targets.
  • Resolved over 50 inquiries weekly from staff and retirees, reducing ticket backlog by 35%.
  • Audited employee data for over 3,000 individuals, correcting discrepancies exceeding $120K.
  • Led SOP documentation for key HR services, reducing onboarding time for new assistants by 40%.
  • Coordinated benefit enrollment cycles with payroll, ensuring timely distribution of over $2M in allowances.
  • Delivered policy guidance to international employees, increasing staff satisfaction with HR clarity by 25%.
  • Identified system inefficiencies and collaborated with HRIS to automate core workflows, reducing manual entry time by 60%.
  • Trained and mentored two new HR Assistants, enhancing productivity within first 30 days.

Research Fellow, Labor Markets & Social Security

Inter-American Development Bank, IDB
Washington
05.2012 - 03.2014

Processed over 120 short-term consulting contracts across 15 countries, accelerating expert hiring timelines by 30%.

Conducted operational reviews for 10 loan proposals exceeding $1.2B, achieving a 100% approval rate.

Reviewed more than 60 grant packages, reducing fund disbursement delays by 25%.

Managed extensions and cancellations for over 40 Technical Cooperation projects, saving approximately $250K in costs.

Operations Program Assistant

The World Bank
Washington
08.2010 - 04.2012

Coordinated over 20 multi-country travel missions across 12 LAC countries annually, achieving 100% compliance with travel policy and logistics standards.

Processed and tracked over 200 funding and procurement transactions via SAP, expediting approvals within 48 hours for climate resilience projects.

Compiled and formatted over 40 board documents, ensuring 100% error-free submissions that contributed to approval of $600M+ in project financing.

Supported quarterly reporting for over 20 ongoing initiatives, enhancing M&E data quality and improving resource allocation by 15%.

Liaised with country offices and partner agencies, resolving 95% of interdepartmental queries within two business days to facilitate workflow alignment.

Maintained a shared database of project milestones, increasing team visibility and coordination to meet 100% of annual targets under tight deadlines.

Organized over 25 regional stakeholder events, engaging over 1,000 participants from government, private sector, and civil society.

  • Facilitated execution of project workshops, field visits, and regional summits with on-time delivery and adherence to compliance standards.

HR Assistant

Organization of American States
Washington
01.2008 - 07.2010

Coordinated over 60 international recruitment cycles annually across 20 OAS member missions, streamlining hiring timelines by 25%.

Processed and tracked more than 300 staff actions via OAS HRIS, achieving 99.5% data accuracy during audits.

Supported onboarding and offboarding for over 150 local and international staff, completing onboarding checklists at a 100% rate.

Reviewed and classified over 75 position descriptions, ensuring alignment with OAS salary scales and accelerating approvals by 40%.

Drafted and maintained HR policy memos in English and Spanish, enhancing accessibility for over 500 regional staff.

Collaborated with Finance, Legal, and Admin departments to verify contract eligibility and resolve 98% of HR queries within three business days.

Generated monthly reports on vacancy, headcount, and turnover for senior HR advisors, contributing to a 15% improvement in vacancy fill rate.

Monitored adherence to Staff Regulations while assisting in drafting HR responses for compliance reviews, maintaining zero non-compliance flags.

Education

Bachelor of Science - Business Administration

University Of. Maryland Global Campus
College Park, MD

Skills

Full-cycle recruitment and onboarding

HR policy interpretation and compliance

Performance management and corrective action

Compensation and benefits administration

Organizational restructuring and change management

Employee relations and conflict resolution

Budget development and forecasting

Grants and contracts support

Vendor management and invoice processing

Process improvement and operations coordination

Trilingual communication: English, Spanish, Portuguese, French

Executive communication and stakeholder engagement

Cross-cultural collaboration and DEIA awareness

Training facilitation and onboarding presentations

Case management and documentation writing

Emotional intelligence and professional judgment

Confidentiality, integrity, and discretion

Affiliations

  • ESOL Teacher Volunteer
  • Missions Trip to Uganda
  • Choir Member
  • Children Ministry Volunteer

Accomplishments

  • Dean's list and Hispanic Student Award Recipient during the course of my B.S. in Business Administration.
  • Outstanding Contribution Award; a team award in recognition of outstanding contribution in launching the Enhanced Rest and Recuperation benefit, providing innovative and creative solutions to problems, and for going the extra mile. Issued by Human Resources Department, International Monetary Fund.
  • Successful Return to the Physical Workplace Award; a group award in recognition of efforts made for a successful and orderly return to the workplace after two major events; the COVID-19 pandemic and office space renovations. Issued by National Heart, Lung, and Blood Institute Director, NIH.

Languages

English
Professional
Spanish
Professional
Portuguese
Limited
French
Elementary

References

References available upon request.

Timeline

Administrative Officer

National Heart, Lung, and Blood Institute
01.2019 - 05.2025

Benefits Administrator

International Monetary Fund, IMF
04.2014 - 04.2018

Research Fellow, Labor Markets & Social Security

Inter-American Development Bank, IDB
05.2012 - 03.2014

Operations Program Assistant

The World Bank
08.2010 - 04.2012

HR Assistant

Organization of American States
01.2008 - 07.2010

Bachelor of Science - Business Administration

University Of. Maryland Global Campus
ANA LUCIA BARRAGAN