ANALYN MORRIS

• Assisting with software and hardware installation and troubleshooting
• Resolving end-user problems and inquiries regarding computer software/hardware operation
• Answering incoming inquiries, responding to customers’ questions, and solving problems according to standardized procedures while maintaining courteous manner
• Provides technical support to students in-person, via email, chat and or phone regarding various computer related issues and problems
• Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
• Developed comprehensive support documentation, simplifying issue resolution for both customers and colleagues.
• Utilized strong problem-solving skills to troubleshoot hardware, software, and network connectivity issues effectively.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Installed, configured and maintained computer systems and network connections.
• Removed malware, ransomware, and other threats from laptops and desktop systems.

Provided exceptional customer service, utilized active listening, problem solving skills to address customers concerns resulting in excellent customer satisfaction

• Efficiently operated cash register and handed cash, check and charge transactions to guarantee successful customer experience
• Verified prescription details for accuracy and completeness, ensuring patient safety
• Performed data entry for patient information and medications and ensured compliance with HIPAA regulations and patient confidentiality laws
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Entered and processed patients' prescriptions into internal system.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Enhanced customer satisfaction by providing efficient and accurate prescription processing.
• Maintained clean and organized pharmacy environment, ensuring regulatory compliance and positive customer experience.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Helped students explore concepts with engaging, learning-focused activities.