Ana Maria Buciuceanu
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Customer-oriented team player with 8 years of experience in client management positions.
Overview
8
8
years of professional experience
Work History
Senior Account Manager
Travod International Ltd.
09.2016 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Provided extensive support in sales, technical and business areas to key accounts.
- Worked with customers to develop strategic business and account plans.
- Delivered sales presentations and pitches to clients.
- Contributed to and exceeded annual revenue goals by selling new services and developing new accounts.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Team Leader, Sales Operations
Aris Immigration Consultancy
09.2015 - 08.2016
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Journalism And Communication Science
Moldova State University
ChisinauSkills
- Client Management
- Revenue Retention
- Revenue Growth
- Contract Negotiation
- Business Strategies
- Client Rapport-Building
- Client Service Optimization
Languages
Romanian, Russian
Native language
English
Proficient
C2
Timeline
Senior Account Manager
Travod International Ltd.
09.2016 - Current
Team Leader, Sales Operations
Aris Immigration Consultancy
09.2015 - 08.2016
Journalism And Communication Science
Moldova State University
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