Ana Maria Gomez
Silver Spring,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well-versed in communication and team building with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Research Lab Assistant
CVPath Institute
11.2021 - Current
- Support Morphometry and Histology staff with data entry, filing, and other miscellaneous duties in support of research.
- Enhanced research efficiency by maintaining lab equipment and ensuring proper functioning.
- Supported researchers in achieving project goals through meticulous data collection and analysis.
- Facilitated effective communication among team members, fostering a collaborative research environment.
- Ensured timely completion of projects by prioritizing tasks and managing deadlines effectively.
- Loading slides in AxioScan.Z1 Scanner and processing scanned images and uploading files on project servers.
- Filing of paraffin blocks in labeled storage boxes in paraffin lab.
- Collating slides and scanning slides for "send out" using Cerebro system.
- Enter specimen information, and print slides using Leica IPS slide printer.
Medical Office Assistant
Northern Virginia Physicians
09.2020 - 11.2021
- Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Documenting patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Maintained strict compliance with HIPAA regulations, ensuring confidentiality of sensitive patient information.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Maintained clean reception area conducive to professional atmosphere while adhering to safety guidelines during COVID-19 pandemic.
Medical Office Assistant
John’s Hopkins Heart Care
06.2019 - 04.2020
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records. Answering multiline phone system. 50-100 calls per day.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Managed efficient flow of medical records by confirming accuracy, scanning documents into EHR system, and securely storing physical copies.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- EPIC is used to schedule appointments for doctor visits and procedures.
- When it's time to check out patients we help them schedule their follow up appointments or procedures such as Nuclear Stress Tests, Echo Cardiograms, or Carotids.
Patient Access Representative
Children’s National Health
07.2017 - 04.2019
- Answering multi-line phone system and taking 50-80 customer calls per day.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during check-in process.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into system.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Education
Massage Therapy Certification / - Massage Therapy
Northern Virginia School of Therapeutic Massage
Falls Church, VA04.2023
Associate of Science - General Studies
Montgomery College
Rockville, MD2014
Skills
- Lab Safety
- EMR Systems
- Research Procedures
- First Aid/CPR
- CRM Software
- Zen Software
Certification
- CMT - Certified Massage Therapist
Languages
Spanish
Native or Bilingual
Timeline
Research Lab Assistant
CVPath Institute
11.2021 - Current
Medical Office Assistant
Northern Virginia Physicians
09.2020 - 11.2021
Medical Office Assistant
John’s Hopkins Heart Care
06.2019 - 04.2020
Patient Access Representative
Children’s National Health
07.2017 - 04.2019
Massage Therapy Certification / - Massage Therapy
Northern Virginia School of Therapeutic Massage
Associate of Science - General Studies
Montgomery College
- CMT - Certified Massage Therapist
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