Anastasia Antoci
Chisinau
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
West Seattle Endodontics
Seattle
11.2019 - 06.2024
- Verified insurance coverage for patients, maximizing reimbursement and minimizing billing errors
- Managed patient scheduling, ensuring efficient use of time and resources
- Maintained accurate and up-to-date patient records, including medical history and insurance information
- Answered phone calls promptly and professionally, addressing inquiries and scheduling appointments
- Greeted patients upon arrival, providing a warm and welcoming atmosphere
- Checked patients in/out for appointments, collecting payments as necessary
- Served as a liaison between patients and dental staff to ensure smooth communication flow
- Assisted with billing procedures, including submitting claims to insurance companies and following up on outstanding balances
- Informed patients about treatment plans, financial options, and appointment reminders via phone or email communications
- Scheduled follow-up appointments based on dentist's recommendations
- Demonstrated strong knowledge of dental terminology to effectively communicate with both professionals and patients
- Achieved high customer satisfaction ratings through friendly demeanor and attentive service
- Prioritized tasks efficiently in a fast-paced environment while maintaining attention to detail
- Leveraged computer skills to accurately input data into electronic health record systems
- Maintained confidentiality of sensitive patient information according to HIPAA regulations
- Collaborated with other front desk staff members to ensure smooth operations during busy periods or staff absences
- Assembled new patient welcome packets containing necessary forms/documents prior to their first visit
- Assisted with insurance claims processing, including verifying coverage and submitting necessary documentation
- Coordinated referrals to specialists as needed, ensuring timely communication between offices
- Maintained a professional appearance and demeanor at all times to uphold the reputation of the dental practice
- Served as a point of contact for patients seeking information about services offered by the practice
- Collaborated with billing department to resolve insurance claim denials or discrepancies in a timely manner
- Achieved proficiency in using office equipment such as multi-line phone systems, fax machines, copiers, etc
- Informed patients about available financing options for treatments not covered by insurance plans
- Updated patient records with accurate demographic information during each visit/appointment
- Maintained knowledge of current dental procedures/techniques through ongoing training and professional development opportunities
- Cultivated positive relationships with referring dentists/offices through effective communication and follow-up
Cashier Sales Associate
Macy's
Bellevue
03.2018 - 01.2023
- Trained new team members in cash register operation, stock procedures and customer service
- Drove sales and add-on purchases by promoting specific item options to customers
- Presented friendly and positive attitude while communicating clearly with customers and colleagues
- Greeted incoming customers and provided personable and knowledgeable service
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
- Processed customer payments quickly and returned exact change and receipts
Front Desk Receptionist
MyDentist Dental Center
Renton
07.2018 - 11.2019
- Processed customer payments quickly and returned exact change and receipts
- Educated patients on conditions, explaining treatment options and possible medication side effects
- Explained procedures in easy-to-understand terminology to patients and their families
- Greeting patients as they arrive and answering the phones
- Scheduling and cancelling patient appointments
- Dental Charting and Treatment Planning
- Office duties including document filing, scanning, and calling insurance companies for patients benefits and coverage
- Calling in prescriptions
Host
Feast
Renton
01.2017 - 02.2018
- Handled calls to deliver establishment details and manage party bookings.
- Assisted teammates to ensure a clean and welcoming dining area for incoming guests.
- Assessed dining space for accurate estimation of service time.
- Provided information on business hours, seating availability, and current waiting periods.
- Informed waiting staff of newly seated customers for swift attention.
- Greeted guests entering restaurant and gathered information to seat groups or place on wait list, distributing pagers to waiting guests.
Piano Teacher
School Of Arts
Cosnita
08.2012 - 06.2013
- Monitored academic performance and revised educational strategies to enhance development.
- Organized classes for student preparation.
- Set goals for all lessons, modules, and projects.
- Designed classes centered on teaching, showcasing methods, and interactive engagement.
- Established meaningful rapport with students, parents, colleagues, and administrators.
- Provided individual and group piano lessons to students of all ages.
- Provided music theory training for beginner, intermediate and advanced piano students.
Education
Online course - QA Software Testing
Step IT
Chisinau02.2025
Bachelor's - Acting and literature
'Dunarea De Jos' University of Galati
Galati,Romania07.2016
Associate of Arts - Classical Music
College of Music "Stefan Neaga"
Chisinau06.2012
Skills
- Scheduling
- Dentrix
- Team player
- Dental Receptionist
- Medical Scheduling
- Data Entry
- Billing
- Integration
- Teaching
- Customer service
- Receptionist
- Punctual
- Filing
- Group and individual instruction
- Interactive teaching/learning
- Capable of Critical thinking
- Creative
- Adaptable
- Easy integration in a dynamic group
- Customer assistance and interaction
- Responsible
Languages
Romanian
Native/ Bilingual
Russian
Native/ Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
West Seattle Endodontics
11.2019 - 06.2024
Front Desk Receptionist
MyDentist Dental Center
07.2018 - 11.2019
Cashier Sales Associate
Macy's
03.2018 - 01.2023
Host
Feast
01.2017 - 02.2018
Piano Teacher
School Of Arts
08.2012 - 06.2013
Online course - QA Software Testing
Step IT
Bachelor's - Acting and literature
'Dunarea De Jos' University of Galati
Associate of Arts - Classical Music
College of Music "Stefan Neaga"
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