Summary
Overview
Work History
Education
Skills
References
Languages
References
Timeline
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Anastasia Grudco

Chisinau,Republic Of Moldova

Summary

Passionate and determined individual aspiring to excel in the field of logistics. With a strong background in customer service and dispatch operations, I am committed to delivering efficient and effective logistics solutions. My goal is to leverage my skills and experience to contribute to the success of a dynamic dispatch team.

Overview

8
8
years of professional experience

Work History

Dispatch at D&V Dispatch

01.2023 - 01.2024
  • Coordinated dispatch operations ensuring timely delivery of goods
  • Managed scheduling and routing of deliveries
  • Provided timely updates to drivers and clients, resolving issues promptly.
  • Maintained accurate records of customer interactions and transactions.
  • Verified shipping addresses prior to dispatching orders.
  • Communicated changes in order status or delays due to unforeseen circumstances to customers immediately.
  • Reviewed all documents associated with each dispatch before releasing it for final processing.
  • Adhered to strict deadlines when scheduling pickups and deliveries from vendors or suppliers.
  • Scheduled loads according to priority and available equipment.
  • Handled emergency situations quickly by rerouting drivers or taking other corrective measures.
  • Supervised driver dispatching, route planning and vehicle tracking for over 4 drivers at the same time.

Customer Service Representative at Picanova

01.2022
  • Resolved complaints promptly, ensuring customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Barista

01.2020 - 01.2021
  • Delivered exceptional customer service in a fast-paced environment
  • Maintained cleanliness and organization within the establishment.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.

Administrator of Tattoo Studio

01.2019 - 01.2020
  • Managed administrative tasks and appointment scheduling
  • Provided excellent customer service to clients.
  • Answered incoming calls and responded to customer inquiries.
  • Managed office supplies inventory and placed orders when necessary.

Barista

01.2016 - 01.2019
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Education

Interior Design

Alexandru Plămădeală Republican College of Fine Arts
Chisinau, Republic Of Moldova
06.2019

GED -

Petru Movilă Theoretical Lyceum
Chisinau, Republic of Moldova
06.2016

Skills

  • Photoshop
  • Illustrator
  • Graphics Design
  • Productivity software applications
  • Task management
  • Planning
  • Communication
  • Teamwork
  • Problem-solving
  • Critical thinking
  • Adaptability
  • Time management
  • Creativity
  • Emotional intelligence
  • Conflict resolution
  • Flexibility
  • Negotiation
  • Patience
  • Decision-making

References

Available upon request

Languages

Russian
First Language
English
Upper Intermediate (B2)
B2
Romanian
Intermediate (B1)
B1

References

References available upon request.

Timeline

Dispatch at D&V Dispatch

01.2023 - 01.2024

Customer Service Representative at Picanova

01.2022

Barista

01.2020 - 01.2021

Administrator of Tattoo Studio

01.2019 - 01.2020

Barista

01.2016 - 01.2019

Interior Design

Alexandru Plămădeală Republican College of Fine Arts

GED -

Petru Movilă Theoretical Lyceum

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Anastasia Grudco