Anastasia Parks
Mardela Springs
Summary
Offering friendly and professional demeanor, with willingness to learn and grow in a hospitality environment. Brings ability to quickly grasp new situations and deliver high-quality service. Ready to use and develop strong communication and multitasking skills where needed.
Overview
10
10
years of professional experience
Work History
Waitress/Assistant Bartender
Hooters On the Boardwalk
03.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Office Assistant
Delmarva's Homecare Solutions
06.2019 - 08.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Restaurant Hostess
Old Mill Crab House
04.2019 - 03.2021
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Restaurant Hostess
Yacht Club Ocean Pines
04.2015 - 05.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
Bachelor of Science - Biology
Salisbury University
Salisbury, MD12-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Decision-making
- Hospitality service expertise
- Memory retention
Timeline
Waitress/Assistant Bartender
Hooters On the Boardwalk
03.2021 - Current
Office Assistant
Delmarva's Homecare Solutions
06.2019 - 08.2021
Restaurant Hostess
Old Mill Crab House
04.2019 - 03.2021
Restaurant Hostess
Yacht Club Ocean Pines
04.2015 - 05.2017
Bachelor of Science - Biology
Salisbury University
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