Anchal Verma
Ellicott
Summary
Results-driven Administrative and Healthcare Professional with over 5 years of experience in patient coordination, office management, and remote business operations. Certified in Business Analysis with a proven track record of streamlining workflows, improving customer satisfaction, and managing digital platforms. Adept at balancing multiple priorities in fast-paced environments while delivering exceptional client and executive support.
Overview
13
13
years of professional experience
Work History
E-Commerce Store Manager
Adsmizer
New Delhi
03.2022 - 11.2024
- Managed end-to-end e-commerce operations, including product listings, inventory control, and order fulfillment.
- Increased sales by 25% through targeted marketing campaigns and SEO strategies.
- Improved customer satisfaction scores by streamlining support channels and response times.
- Oversaw inventory management and organized stock replenishment processes.
Administrative Assistant
The Wankawala Organization
Philadelphia
07.2015 - 08.2018
- Coordinated office operations and maintained organized filing systems.
- Managed scheduling and calendar for executives, ensuring timely appointments.
- Prepared and edited correspondence, reports, and presentations for review.
- Handled incoming calls and directed inquiries to appropriate personnel promptly.
- Maintained inventory of office supplies and placed orders as necessary.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Administrative & Patient Services Coordinator
Rockland Hospital
Delhi
05.2012 - 10.2014
- Acted as the primary liaison between patients and healthcare providers.
- Oversaw administrative functions, including documentation, billing, and supply management.
- Developed internal communication protocols to improve coordination between nursing and support staff.
- Communicated effectively with healthcare providers regarding patient needs.
- Facilitated patient intake processes and collected necessary documentation.
- Supported team in addressing patient concerns and resolving issues promptly.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Education
PGDM - Healthcare Administration
INLEAD
Gurgaon, Haryana, India01.2013
Bachelor - Physical Therapy
Bundelkhand University
India01.2011
Skills
- Office and operations management
- Patient care coordination
- E-Commerce & CRM Platforms
- Process Optimization
- Customer Engagement & Retention
- Scheduling & Calendar Management
- Microsoft Office Suite
- Problem Solving & Time Management
- Bilingual: English & Hindi
- Effective communication
- Customer service
- Inventory management
Websites
Timeline
E-Commerce Store Manager
Adsmizer
03.2022 - 11.2024
Administrative Assistant
The Wankawala Organization
07.2015 - 08.2018
Administrative & Patient Services Coordinator
Rockland Hospital
05.2012 - 10.2014
PGDM - Healthcare Administration
INLEAD
Bachelor - Physical Therapy
Bundelkhand University
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