Andre Moeller
Rockville
Summary
With a proven track record at Southern Management Companies, I excel in multi-family property management and building tenant relationships, enhancing retention rates significantly. Leveraging strong communication and administrative support skills, I've successfully implemented marketing strategies that boosted occupancy. My approach to resident issue resolution has consistently fostered a positive living environment, showcasing my ability to merge hard and soft skills effectively.
Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Southern Management Companies
03.2017 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Lead weekly team meetings and share with property manager.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Escalated major issues to property manager for immediate remediation.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Posted policies and rules in common areas for tenant review.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
- Use of Yardi Voyager and CRM, utilize Yardi Rent Maximizer
- manage front desk team of 5 people
- manage & coaching leasing team of 2 people
- review leasing applications for approval or denials
- complete rent renewal process monthly
- post rent payments via Yardi Systems Checkscan
- audit all move-in files in Yardi & physical file
- manage onsite camera system, save footage if nessary
- manage controlled access entry system and callbox
Leasing Manager
Southern Management Companies
04.2016 - 03.2017
- Collected, completed, and processed lease applications.
- Built strong relationships with future residents through exceptional customer service, resulting in increased occupancy
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Created and submitted daily reports on leasing activities.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Analyzed competitor offerings and market trends to adjust leasing strategies, ensuring competitive edge.
- Enhanced property visibility by crafting and executing targeted marketing campaigns.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
- Created, coordinated, and engaged in marketing campaigns.
- Facilitated training programs for leasing agents, elevating team performance and efficiency.
- shopped competitors, to evaluate product, price, promotion
- attended local chamber networking events
Regional Leasing Professional
Southern Management Companies
08.2009 - 03.2016
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- work in multiple communities in Montgomery County, Baltimore County and Baltimore City
- completed 3 lease-ups - Oella Mills, Palisades at Arundel Preserve and The Arundel
- coached onsite leasing team members
- completed outreach
Leasing Professional
Southern Management Companies
07.2007 - 07.2009
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Invited prospects to fill out application upon completion of property tour.
- Enhanced property reputation through proactive outreach efforts within the local community.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
- Organized community events to foster a positive living environment for all residents.
- Contributed ideas during team meetings that led to innovative solutions for improving overall operational efficiency.
- Conducted comprehensive market research to understand competitor offerings and made recommendations regarding rental pricing
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
Education
Leadership College Program - Property Management
Southern Management University
Maryland06-2017
Bachelor of Arts - Hospitality
IHK Bildungszentrum Frankfurt (Oder)
Frankfurt (Oder), Germany08-1995
Skills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Fair housing regulations
- Resident issue resolution & Resident retention
- Critical thinking
- Multi-family property management
- Relationship building and rapport
- Application process proficiency
- Activity planning
- Payment collection
Accomplishments
- Achieved higer occupancy through effectively helping with coaching the leasing team.
- Supervised team of 7 direct rports.
- Achieved no missed rent increases by completing audit ofm all Yardi accounts and entering correct anniversay month with accuracy and efficiency.
Certification
- Fair Housing Certification
- Real Estate license in District of Columbia
- Southern Difference Institute (SDI)
- Leadership College
Languages
German
Native or Bilingual
Spanish
Elementary
Timeline
Assistant Property Manager
Southern Management Companies
03.2017 - Current
Leasing Manager
Southern Management Companies
04.2016 - 03.2017
Regional Leasing Professional
Southern Management Companies
08.2009 - 03.2016
Leasing Professional
Southern Management Companies
07.2007 - 07.2009
Leadership College Program - Property Management
Southern Management University
Bachelor of Arts - Hospitality
IHK Bildungszentrum Frankfurt (Oder)
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