Andrea Hughes

Operations Coordinator

First Impression Orthodontics

04.2016 - 05.2025

Collaborated with team coordinators to evaluate needs and optimize operational plans.
Trained and managed a team of 15+ staff, improving employee retention and reducing turnover by 25%.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Achieved and maintained 20% annual gains in production and collections, aligning operational strategies with practice growth goals.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Managed purchasing, sales, marketing and customer account operations efficiently.
Provided direction and guidance to internal teams in order to achieve targets.
Worked with vendors to make purchases and reconcile invoices.
Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Discovered and resolved complex employee issues that affected management and business decisions.
Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Established internal audit procedures to validate and improve accuracy of financial reporting.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Prepared bills receivable, invoices, and bank deposits.
Verified discrepancies and resolved clients' billing issues