Andrea Lopez
Thurmont,MD
Summary
Dynamic and adaptable professional with a rich background in customer service and relationship building, notably at Red Robin. Excelled in high-pressure environments, enhancing customer satisfaction and streamlining operations. Fluent in Spanish and English, my strong multitasking abilities and positive attitude have consistently improved team efficiency and client relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Hostess & To-Go Specialist
Red Robin
5582 Spectrum Dr, Frederick, MD 21703
05.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Volunteer
Frederick Baptist Church
5305 Mt Zion Rd, Frederick, MD 21703
06.2020 - 07.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Babysitter
Family Friends And Neighbors
Thurmont, MD
07.2018 - 03.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Monitored children's play activities to verify safety.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Volunteer
North Frederick Elementary School
1010 Fairview Ave, Frederick, MD 21701
10.2019 - 11.2019
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Served as a positive role model for students by demonstrating strong work ethic, active participation, and commitment to education throughout all volunteer activities.
- Enhanced student engagement by introducing educational games and hands-on activities during lessons.
- Encouraged and guided students struggling academically, delivering support and assistance.
Volunteer
Thurmont Food Bank
10 Frederick Rd, Thurmont, MD 21788
10.2018 - 11.2018
- Packaged up nonperishable food items for food bank visitors.
- Distributed food boxes with carefully selected essentials to families in need.
- Collaborated with team members to ensure timely distribution of food to clients in need.
- Helped visitors pick out food items from donations.
- Provided compassionate customer service, assisting clients in selecting groceries based on individual needs and dietary restrictions.
Education
Associate of Applied Science - Pre-Health
Frederick Community College
7932 Opossumtown Pike, Frederick, MD 2170105-2025
High School Diploma -
Catoctin High School
14745 Sabillasville Rd, Thurmont, MD 2178805-2022
High School Diploma -
FCPS Career & Technology Center
7922 Opossumtown Pike Frederick, MD 2170205-2022
Skills
- Customer service
- Strong multitasking
- Active learning
- Conflict resolution
- Assertiveness
- Relationship building
- Judgment and decision making
- Complex Problem-solving
- Flexible and adaptable
- Friendly, positive attitude
- Organization and time management
- Bilingual Spanish and English
Certification
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Hostess & To-Go Specialist
Red Robin
05.2022 - Current
Volunteer
Frederick Baptist Church
06.2020 - 07.2020
Volunteer
North Frederick Elementary School
10.2019 - 11.2019
Volunteer
Thurmont Food Bank
10.2018 - 11.2018
Babysitter
Family Friends And Neighbors
07.2018 - 03.2020
Associate of Applied Science - Pre-Health
Frederick Community College
High School Diploma -
Catoctin High School
High School Diploma -
FCPS Career & Technology Center