Andrea Lopez
Thurmont,MD
Summary
Dynamic and adaptable professional with a rich background in customer service and relationship building, notably at Red Robin. Excelled in high-pressure environments, enhancing customer satisfaction and streamlining operations. Fluent in Spanish and English, my strong multitasking abilities and positive attitude have consistently improved team efficiency and client relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Hostess & To-Go Specialist
Red Robin
05.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Volunteer
Frederick Baptist Church
06.2020 - 07.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Babysitter
Family Friends And Neighbors
07.2018 - 03.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Monitored children's play activities to verify safety.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Volunteer
North Frederick Elementary School
10.2019 - 11.2019
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Served as a positive role model for students by demonstrating strong work ethic, active participation, and commitment to education throughout all volunteer activities.
- Enhanced student engagement by introducing educational games and hands-on activities during lessons.
- Encouraged and guided students struggling academically, delivering support and assistance.
Volunteer
Thurmont Food Bank
10.2018 - 11.2018
- Packaged up nonperishable food items for food bank visitors.
- Distributed food boxes with carefully selected essentials to families in need.
- Collaborated with team members to ensure timely distribution of food to clients in need.
- Helped visitors pick out food items from donations.
- Provided compassionate customer service, assisting clients in selecting groceries based on individual needs and dietary restrictions.
Education
Associate of Applied Science - Pre-Health
Frederick Community College
7932 Opossumtown Pike, Frederick, MD 2170105-2025
High School Diploma -
Catoctin High School
14745 Sabillasville Rd, Thurmont, MD 2178805-2022
High School Diploma -
FCPS Career & Technology Center
7922 Opossumtown Pike Frederick, MD 2170205-2022
Skills
- Customer service
- Strong multitasking
- Active learning
- Conflict resolution
- Assertiveness
- Relationship building
- Judgment and decision making
- Complex Problem-solving
- Flexible and adaptable
- Friendly, positive attitude
- Organization and time management
- Bilingual Spanish and English
Certification
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Hostess & To-Go Specialist
Red Robin
05.2022 - Current
Volunteer
Frederick Baptist Church
06.2020 - 07.2020
Volunteer
North Frederick Elementary School
10.2019 - 11.2019
Volunteer
Thurmont Food Bank
10.2018 - 11.2018
Babysitter
Family Friends And Neighbors
07.2018 - 03.2020
Associate of Applied Science - Pre-Health
Frederick Community College
High School Diploma -
Catoctin High School
High School Diploma -
FCPS Career & Technology Center
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