Andrea Mitchell
Baltimore
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Teacher
BCPS
09.2022 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Lead Teacher
Calvert School
02.2022 - 08.2022
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Administrative Coordinator
MedStar Medical Group
11.2020 - 07.2021
- Provided diversified services, including hospital switchboard, clinic after-hours answering service and patient scheduling.
- Scheduled patient appointment and procedures with Epic.
- Checked claims for errors, corrected issues and mailed out in a timely manner.
- Checked daily doctor schedules and verified insurance Coordinated care plans in collaboration with techs, attending physicians, nursing assistants and nurses.
- Created new restraint protocol, flow sheets and education on point of care.
- Mentored staff on quality patient service to maximize efficiency and quality of care Partnered with attending physicians, nurses, techs and nursing assistants to create and coordinate plans of care, including imaging, labs, surgery, intensive care and medications.
Billing Coordinator
Johns Hopkins University
12.2018 - 12.2019
- Reported past due payments to collections department Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
- Submitted appeals on behalf of patients for denied claims.
- Prepared accounts for financial audits and supported audit process.
- Oversaw activities of [20 staff processing [30] payments each week.
- Completed documentation, reports and spreadsheets of financial information.
- Kept up-to-date with details of insurance plans and company requirements Developed effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Maintained historical records by microfilming and filing documents Created receiving reports and updated vendor balance sheets to record accounts payable.
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
Patient Service Coordinator
Johns Hopkins University
01.2015 - 12.2018
- Provided diversified services, including hospital switchboard, clinic after-hours answering service and patient scheduling.
- Scheduled patient appointment and procedures with Epic.
- Checked claims for errors, corrected issues and mailed out in a timely manner.
- Checked daily doctor schedules and verified insurance.
- Coordinated care plans in collaboration with techs, attending physicians, nursing assistants and nurses.
- Created new restraint protocol, flow sheets and education on point of care.
- Mentored staff on quality patient service to maximize efficiency and quality of care.
- Partnered with attending physicians, nurses, techs and nursing assistants to create and coordinate plans of care, including imaging, labs, surgery, intensive care and medications.
Ophthalmic Technician
Wilmer Eye Institute Johns Hopkins University
01.2014 - 01.2015
- Scheduling of Patients.
- Creates files for doctors and patients.
- Manages doctors schedules.
- Checks vision, perform testing for doctors and patients.
- Handles billing for doctors.
- History taking.
- Visual acuity measurement.
- Refractometry (measurements for the glasses prescription).
- Tonometry (measure eye pressure).
- Measure pupil size and reactivity.
- Test and measure eye muscle function.
- Visual field testing.
- Corneal thickness measurement.
- Corneal curvature measurement.
- Corneal topography.
Medical Records/Office Coordinator
John Hopkins University
01.2010 - 01.2014
- Create & maintain medical records.
- Maintain medical record labeling system.
- Open & Sort Mail.
- Providing excellent customer service to internal clients.
- Collecting and analyzing medical records.
- Able to work well with others, as well as individually.
- USPS mail sorting.
- Schedule dates and times for Patients.
- Multi-Line Phone answering.
- Order and maintain office supplies.
- Orients and educates patients and their families by meeting them; explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.
- Protects self, co-workers, and patients by following policies and procedures to prevent the spread of blood borne and/or airborne diseases.
- Contributes to team effort by accomplishing related results as needed.
- Respects patients by recognizing their rights; maintaining confidentiality.
- Scheduling of Patients /.
- Creates files for doctors and patients.
- Manages doctors schedules.
- Checks vision, perform testing for doctors and patients.
- Handles billing for doctors.
- Directly assist supervisor with daily duties.
- ICD-10 Coding.
- Orients and educates patients and their families by meeting them; explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.
- Protects self, co-workers, and patients by following policies and procedures to prevent the spread of blood borne and/or airborne diseases.
- Contributes to team effort by accomplishing related results as needed.
- Respects patients by recognizing their rights; maintaining confidentiality.
Education
Bachelor of Arts - Early Childhood Education
University Arizona Global Campus
San Diego, CA11.2021
Diploma -
Chesapeake Senior High
Pasadena, Md2001
Skills
- Staff Development and Training
- Recruitment and Hiring
- Motivational Leadership
- Teaching
- Friendly, positive attitude
- Multitasking
- Dependable and responsible
- Computer skills
- Active listening
- Organization and time management
- Time management
- Customer service
- Teamwork and collaboration
Timeline
Teacher
BCPS
09.2022 - Current
Lead Teacher
Calvert School
02.2022 - 08.2022
Administrative Coordinator
MedStar Medical Group
11.2020 - 07.2021
Billing Coordinator
Johns Hopkins University
12.2018 - 12.2019
Patient Service Coordinator
Johns Hopkins University
01.2015 - 12.2018
Ophthalmic Technician
Wilmer Eye Institute Johns Hopkins University
01.2014 - 01.2015
Medical Records/Office Coordinator
John Hopkins University
01.2010 - 01.2014
Diploma -
Chesapeake Senior High
Bachelor of Arts - Early Childhood Education
University Arizona Global Campus
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