Andrea Neal-Roberson

• Enhanced child support enforcement by conducting thorough case investigations and analysis.
• Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
• Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
• Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
• Reduced caseload backlog by implementing comprehensive time management strategies that prioritized urgent cases without compromising quality service delivery.
• Built strong relationships with community organizations to expand resources available for families in need of additional support beyond child support enforcement.

• Conducted detailed financial assessments of non-custodial parents to determine appropriate child support obligations.
• Increased timely payments by implementing effective enforcement strategies tailored to individual case circumstances.
• Documented data and completed accurate updates to case records.
• Improved customer satisfaction rates through diligent oversight of service delivery standards and prompt resolution of any issues encountered.
• Conducted regular progress reviews with individual employees to assess performance levels and identify areas for improvement.

• Enhanced child support enforcement by conducting thorough case investigations and analysis.
• Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
• Built strong relationships with community organizations to expand resources available for families in need of additional support beyond child support enforcement.

Skill in analyzing regulatory, programmatic and fiscal information and applying it to child support enforcement matters;

Ability to identify barriers to the collection of child support payments and to initiate appropriate administrative or legal remedies;

Ability to elicit information from individuals who may be hostile, uncooperative or confused;