Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Andrei Basoc

Andrei Basoc

Chisinau

Overview

7
7
years of professional experience
1
1
Certification

Work History

Head of Operations

Dyninno Fintech
02.2023 - Current
  • As Head of Operations, I oversee and direct the operations teams, ensuring alignment with the company's objectives and adapting to its requirements. I actively participate in strategic and day-to-day managerial choices alongside other senior members of the management team.
  • Directing and coordinating the operational activities of the organization in accordance with policies and goals.
    - OPS team sprints/standups organization.
    - Cross team tasks synchronization.
    - Capacity forecast and budgeting per each dep. in
    accordance with company targets.
  • Trouble-shooting with providers, vendors, 3rd parties.
  • Motivating and developing staff.
  • KPI’s establishment and setup.
  • Provide feedback regarding results and targets.
  • Plan and implement projects.
  • Participate in mid/long-term Projects Portfolio planning and Product road-map development.
  • Assist Product Owners and Management in
    prioritization.
  • Assisted in recruiting, hiring and training of team members.
  • Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.

IT Project Manager

Dyninno Fintech
02.2020 - 08.2023
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Designed, documented and executed system upgrades and patch management using update manager.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed project status updates to stakeholders and executive management.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Planned, designed, and scheduled phases for large projects.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Led cross-functional teams to successfully complete IT projects.
  • Wrote, updated and maintained project documentation.
  • Implemented best practices to drive quality IT project delivery.
  • Assessed and analyzed customer requirements to develop effective IT project plans.

Head of Collection

Ecofinance
07.2018 - 02.2020
  • Operated within the Russian, Romanian, and Moldovan markets.
  • Established and cultivated two departments from inception while operating within the Romanian and Moldovan markets.
  • Managed the entire process from pre-collection to portfolio sale, including scripting, calling strategies, written communications, and collection strategies, among others.
  • Oversaw the recruitment, onboarding, and development processes for my team members.
  • Pioneered numerous technical advancements that streamlined and automated work processes.

Collection Team Leader

Ecofinance
04.2017 - 07.2018
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Worked with legal resources and recovery teams to manage default issues.
  • Established procedures for collection of past due amounts.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.

Education

Master of Laws - Business Law

State University Of Moldova
Chisinau, Moldova
06.2017

Bachelor of Science - Biology

State University of Moldova
Chisinau
06.2015

Skills

  • Business Operations
  • Company Risk Mitigation
  • Staff Evaluations
  • Payroll Operations
  • Cost Control and Reduction
  • Collections Actions
  • Risk Management Expertise
  • Business Activity Tracking
  • Excellent Team Leadership
  • Recruit Well-Qualified Staff
  • Market Condition Analysis
  • Human Resources Knowledge

Certification

  • Professional Scram Master
  • IT Project Management

Languages

Romanian
Native language
English
Upper intermediate
B2
Russian
Proficient
C2

Timeline

Head of Operations

Dyninno Fintech
02.2023 - Current

IT Project Manager

Dyninno Fintech
02.2020 - 08.2023

Head of Collection

Ecofinance
07.2018 - 02.2020

Collection Team Leader

Ecofinance
04.2017 - 07.2018

Master of Laws - Business Law

State University Of Moldova

Bachelor of Science - Biology

State University of Moldova

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Andrei Basoc