Andres Amaya
Abingdon
Summary
Dynamic Customer Service Associate with a proven track record at Margherita Pizza & Subs Inc, excelling in problem resolution and customer satisfaction. Leveraged product knowledge and effective communication to enhance guest experiences, achieving high retention rates. Skilled in team collaboration and assertive in addressing complex issues, ensuring operational efficiency and customer loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Margherita Pizza & Subs Inc
2024.10 - Current
- Assisted customers with inquiries and order placements via phone and in-person interactions.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Processed transactions accurately using point-of-sale systems for sales and refunds.
- Maintained cleanliness and organization of dining area and food preparation zones.
- Educated customers about menu items, promoting upselling opportunities effectively.
- Managed inventory levels, restocking supplies to ensure operational efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
High School Diploma -
Edgewood High School
Edgewood, MD04.2026
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Guest services
- Complex Problem-solving
- Assertiveness
Languages
sp
Native or Bilingual
Timeline
Customer Service Associate
Margherita Pizza & Subs Inc
2024.10 - Current
High School Diploma -
Edgewood High School