Summary
Overview
Work History
Education
Skills
Timeline
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Andres Castillo

Edgewater

Summary

Dynamic manager with a proven track record at The Greene Turtle Sports Bar & Grille, excelling in team leadership and client relationship management. Skilled in troubleshooting and diagnostics, I enhanced customer satisfaction through effective conflict resolution and maintained a safe, organized environment, ensuring high-quality service delivery. Bilingual in Spanish and English.

Overview

8
8
years of professional experience

Work History

Manager

The Greene Turtle Sports Bar & Grille
10.2024 - 07.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Bartender

The Greene Turtle Sports Bar & Grille
02.2022 - 07.2025
  • Supervised bartending staff to ensure efficient service and adherence to protocols.
  • Trained new bartenders on drink preparation and customer service techniques.
  • Managed inventory levels, ensuring stock availability and minimizing waste.
  • Resolved customer complaints effectively to maintain a positive dining experience.
  • Ensured that all customers were properly ID'd before being served alcoholic beverages.
  • Inspected bar area to ensure cleanliness and proper setup.

Bartender

Buffalo Wild Wings
11.2019 - 02.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Mechanic

Bayside Nissan
10.2017 - 02.2022
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

Education

High School Diploma -

South River High School
Edgewater, MD

Skills

    Power tool mastery

    Mechanical abilities

    Testing and analysis

    Troubleshooting and analysis

    Hand tool expertise

    Diagnostics expertise

    Expertise in installations

    Client relationship management

    Following safety practices

    Work ethic

    Active listening

    Multitasking

    Bilingual (Spanish & English)

  • Team leadership
  • Decision-making
  • Relationship building
  • Emergency response
  • Networking strategies
  • Teamwork and collaboration
  • Multitasking
  • Problem-solving
  • Good judgment
  • Active listening
  • Problem-solving aptitude

Timeline

Manager

The Greene Turtle Sports Bar & Grille
10.2024 - 07.2025

Bartender

The Greene Turtle Sports Bar & Grille
02.2022 - 07.2025

Bartender

Buffalo Wild Wings
11.2019 - 02.2022

Mechanic

Bayside Nissan
10.2017 - 02.2022

High School Diploma -

South River High School

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Andres Castillo