Andrew Giglio
Laurel,MD
Summary
Hard-working professional with 3+ years of experience and a proven knowledge of conflict resolution, contract compliance, and customer communications. Aiming to leverage my skills to successfully fill the ex role at your company.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Bob Evans Restaurant
02.2023 - Current
- Supervised daily operations, ensuring optimal service quality and customer satisfaction.
- Trained and mentored team members in food safety and customer service protocols.
- Implemented inventory management systems to track stock levels and reduce waste.
- Analyzed sales trends to assist in menu planning and promotional strategies.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed inventory and negotiated with suppliers to reduce costs, ensuring profitability.
- Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
Server
Bob Evans Restaurant
09.2022 - 02.2023
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for Bob Evans restaurant with social relevancy and intentionality.
Customer Service Clerk
Harris Teeter
11.2019 - 08.2021
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Coordinated smooth front office operations to effectively serve more than 30 clients each day.
Lane Order Selector
Harris Teeter
01.2021 - 08.2021
- Having to fulfill a plethora of online orders in a timely manner.
- Operated electric pallet jack to efficiently move products within warehouse environment.
- Processed orders accurately, ensuring timely selection and staging of items for delivery.
- Coordinated with team members to optimize picking routes and enhance workflow efficiency.
- Trained new staff on safety protocols, equipment operation, and best practices for order selection.
Accounting Clerk
Harris Teeter Grocery Store
03.2020 - 05.2020
- Processed vendor invoices and reconciled discrepancies to ensure accurate financial reporting.
- Maintained general ledger entries, supporting month-end close activities for timely financial statements.
- Assisted in preparing financial reports, enhancing visibility into departmental expenses and budgeting.
- Implemented improved filing systems for accounts payable documents, increasing retrieval efficiency by 30%.
- Trained new staff on accounting software and processes, improving team competency and workflow efficiency.
- Monitored daily cash transactions and maintained cash flow records for accurate forecasting and planning.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
Education
High School Diploma -
BOWIE HIGH SCHOOL
Bowie, MD05.2019
Skills
- Strong Communication and Customer Service Skills
- Experience handling cash and counting money accurately
- Able to work in a fast-paced environment
- Dedicated to maintaining product stocking schedules
- Transactions and Cash Handling
- Food Preparation and Safety
- Billing and Payment Processing
- Cash Handling
- Ability to Lift 30 Pounds
- Adaptable and Flexible
- Guest Satisfaction
- Cash Register Operations
- Ordering Procedures
- Condiment Refilling
- Check Payment Processing
- Menu Memorization
- Price Memorization
- Table Setting Arrangements
- Buffet Setup and Takedown
- Server Training
- Anticipating Guest Needs
- Communications Protocols
- Strong work ethic
- Exceptional customer service
- Guest engagement
Timeline
Assistant Manager
Bob Evans Restaurant
02.2023 - Current
Server
Bob Evans Restaurant
09.2022 - 02.2023
Lane Order Selector
Harris Teeter
01.2021 - 08.2021
Accounting Clerk
Harris Teeter Grocery Store
03.2020 - 05.2020
Customer Service Clerk
Harris Teeter
11.2019 - 08.2021
High School Diploma -
BOWIE HIGH SCHOOL
Similar Profiles
Elisabeth PattersonElisabeth Patterson
Line Cook at Bob Evans RestaurantLine Cook at Bob Evans Restaurant
Honey TrabandHoney Traband
Food Service Worker/Waitress Trainer at Bob Evans RestaurantFood Service Worker/Waitress Trainer at Bob Evans Restaurant
Maximillian LombardoMaximillian Lombardo
Server at Bob Evans RestaurantServer at Bob Evans Restaurant
Beth Anne ThompsonBeth Anne Thompson
Administrative Sales Clerk at Braxton Grant TechnologyAdministrative Sales Clerk at Braxton Grant Technology
Peter KinjoPeter Kinjo
Large Machine Operator at William T. Burnett & Co IncLarge Machine Operator at William T. Burnett & Co Inc