Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Hines

halethorpe

Summary

Dynamic Phlebotomist/Medical Assistant with proven expertise at Mercy, excelling in venipuncture and patient care. Enhanced patient satisfaction through compassionate communication and efficient specimen handling. Recognized for training staff and implementing quality control measures, fostering a collaborative environment that improved clinic workflow and patient outcomes. Committed to maintaining HIPAA compliance and confidentiality.

Diligent [Desired Position] with solid background in phlebotomy practices, ensuring accuracy and patient comfort. Skilled in venipuncture and specimen handling, contributing to efficient lab operations. Demonstrated ability to maintain sterile environments and effectively communicate with diverse patients.

Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

15
15
years of professional experience

Work History

Phlebotomist/Medical Assistant

Mercy
09.2021 - Current
  • Collected blood samples from patients using proper techniques to ensure safety and accuracy.
  • Maintained compliance with regulatory standards for blood collection and handling procedures.
  • Trained new staff on phlebotomy protocols, enhancing team efficiency and skill level.
  • Assisted in patient preparation, ensuring comfort and addressing concerns prior to procedures.
  • Utilized electronic health record systems for accurate documentation of patient information and test results.
  • Conducted inventory management of supplies, ensuring availability of necessary equipment for procedures.
  • Collaborated with healthcare team members to coordinate patient care and optimize workflow processes.
  • Implemented quality control measures, improving adherence to best practices in phlebotomy services.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Packaged and shipped specimens to central lab daily.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
  • Administered patient assessments and recorded vital signs accurately.
  • Assisted healthcare providers during examinations and procedures, ensuring patient comfort.
  • Managed electronic health records, maintaining confidentiality and data integrity.
  • Educated patients on treatment plans, medications, and preventive care measures.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.

Phlebotomist/Medical Assistant

Dr. Michael Silva Internal Medicine
10.2013 - 09.2021
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Set up and put on holter monitor for patients.
  • Set up and perform spiro test for patients with COPD.
  • Set patients up to perform stress test.
  • Check patience in and collect payment.
  • Developed and implemented office protocols to enhance operational efficiency.
  • Trained new staff on clinical procedures and office protocols for seamless integration.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Streamlined inventory management processes to ensure adequate medical supply levels.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.

Tire Technician/Merchandise Associate

Costco
11.2010 - 09.2016
  • Inspected tires for defects and ensured proper air pressure to enhance vehicle safety.
  • Performed tire installations and rotations, maintaining efficiency in service delivery.
  • Operated tire-changing equipment and tools, adhering to safety protocols and guidelines.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Improved customer satisfaction by providing timely and accurate tire services.
  • Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Disposed of old tires correctly, meeting safety and environmental requirements.
  • Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
  • Collaborated with team members to complete complex repair jobs effectively and efficiently.
  • Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
  • Managed merchandise inventory, ensuring accurate stock levels and timely replenishment.
  • Conducted regular audits of merchandise displays to maintain visual standards and compliance.
  • Implemented process improvements that enhanced workflow efficiency in stocking and inventory management.
  • Oversaw daily operations, ensuring adherence to company policies and enhancing team performance.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Greeted, serviced, and thanked all customers.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
  • Built end caps and aisle displays to highlight products and support latest promotions.
  • Created attractive displays to promote items.
  • Updated pricing and signage to complete product displays and educate customers.
  • Used pallet jacks to move and position merchandise.
  • Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
  • Collaborated with store management to develop strategic plans for merchandise placement and promotion.
  • Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
  • Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
  • Rotated manufacturer products.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.

Education

No Degree - Medical Assistant

Tesst College
Baltimore, MD
09-2013

General Studies

Oakland Mills Highschool
Columbia, MD
05-2002

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Butterfly needle technique
  • HIPAA compliance
  • Patient confidentiality
  • Specimen labeling procedures
  • Patient support
  • Data entry
  • Quality control
  • Paperwork processing
  • Recording data
  • Patient preparation
  • Quality control guidelines
  • Sample storage
  • Geriatric phlebotomy
  • Skin puncture
  • Medical records management
  • Hemoglobin testing
  • Medical records maintenance
  • Sanitation and sterilization
  • Specimen collection and storage
  • Venipuncture and capillary puncture
  • Time management
  • Teamwork and collaboration
  • Customer service
  • Specimen collection
  • Phlebotomy technician (PT)
  • Spiro testing
  • Stress testing
  • Holter Monitor placement
  • Finger stick method
  • CPR/AED
  • Multitasking
  • Goal minded
  • Team leader
  • Staff phlebotomy training
  • Patient monitoring
  • Glucose screening
  • Relationship building
  • Analytical thinking

Timeline

Phlebotomist/Medical Assistant

Mercy
09.2021 - Current

Phlebotomist/Medical Assistant

Dr. Michael Silva Internal Medicine
10.2013 - 09.2021

Tire Technician/Merchandise Associate

Costco
11.2010 - 09.2016

No Degree - Medical Assistant

Tesst College

General Studies

Oakland Mills Highschool

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Andrew Hines