Andrew Hooker
Waldorf,MD
Summary
I'm very driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring for interacting with staff at all levels of organization and public. I'm enthusiastic about learning any field inside and out. I pursue opportunities to learn new skills and contribute to group success. I also offer strong administrative, relationship-building and problem-solving abilities. Lastly, I'm organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals set.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Food Delivery Driver
Uber Eats
Arlington, VA
05.2019 - Current
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Developed and maintained professional relations between customer, store personnel, and company.
- Served customers promptly by smoothly collecting and delivering high volume of orders. Calling each customer on when to expect delivery
Customer Service
Planet Fitness
Waldorf, MD
01.2025 - 04.2025
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Increased sales by providing exceptional customer service and product knowledge. Managed approximately 30 plus incoming calls per day
- Strengthened client relationships through service and prompt followups.
- Directed cleaning, restocking, and customer service activities
Driver Helper
UPS
Waldorf, MD
11.2024 - 01.2025
- Displayed very good communication and customer service skills.
- Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
- .Promoted a clean working environment by maintaining cleanliness within the vehicle cabin.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
Zumba Fitness Instructor
LA Fitness
Waldorf, MD
04.2018 - 03.2020
- Encouraged clients to push past comfort levels while maintaining strong focus on safety and technique.
- Instructed clients of all skill levels on technique and proper form.
- Choreographed class routines and paired with upbeat music selections.
- Led weekly classes for up to 90 plus individuals with consistent participation and positive feedback.
- Maintained accurate records of attendance to facilitate efficient billing and payment processing.
Zumba Fitness Instructor
Waldorf Fitness
Waldorf, MD
09.2013 - 11.2019
- Encouraged clients to push past comfort levels while maintaining strong focus on safety and technique.
- Instructed clients of all skill levels on technique and proper form.
- Choreographed class routines and paired with upbeat music selections.
- Maintained accurate records of attendance to facilitate efficient billing and payment processing.
- Led weekly classes for up to 45 individuals with consistent participation and positive feedback.
Supervisor/Sales In Fitness
Waldorf Fitness
Waldorf, MD
07.2011 - 09.2013
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions. Managing up to 100 cold calls a day
- Developed and delivered engaging sales presentations to convey product benefits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Trained and mentored new sales representatives.
Sales Rep In Fitness
Dick's Sporting Goods
Waldorf , MD
06.2007 - 12.2009
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
Sales Rep In Fitness
Sports Authority
Waldorf, MD
04.2006 - 05.2007
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
Education
Some College (No Degree) - History And Philosophy of Science And Technology
College of Southern Maryland
La Plata, MDHigh School Diploma -
Westlake High School
Waldorf, MD06-2001
Skills
- Choreography expertise
- Sales expertise
- Customer service efficiency
- Hardworking and responsible
Accomplishments
- Ranked #1 in the entire region for a year for Sports Authority and was recruited to come to Dick's to build on that skill, for higher pay etc.
- Ranked #1 for 2 years in the entire region for Dick's
Certification
CGFI - Certified Group Fitness Instructor
Tanning Certification
Emergency Care & Safety-ECSI
Timeline
Customer Service
Planet Fitness
01.2025 - 04.2025
Driver Helper
UPS
11.2024 - 01.2025
Food Delivery Driver
Uber Eats
05.2019 - Current
Zumba Fitness Instructor
LA Fitness
04.2018 - 03.2020
Zumba Fitness Instructor
Waldorf Fitness
09.2013 - 11.2019
Supervisor/Sales In Fitness
Waldorf Fitness
07.2011 - 09.2013
Sales Rep In Fitness
Dick's Sporting Goods
06.2007 - 12.2009
Sales Rep In Fitness
Sports Authority
04.2006 - 05.2007
Some College (No Degree) - History And Philosophy of Science And Technology
College of Southern Maryland
High School Diploma -
Westlake High School
Personal Information
Title: Fitness Instructor
Certifications
09-2013