Andrew Jr. Phang
Mechanicsville,MD
Summary
Experienced with software development, algorithm design, and data analysis. Utilizes advanced problem-solving techniques to develop efficient and reliable software. Knowledge of collaborative work environments and adapting to new technologies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Windows Systems Administrator
IMC
Dahlgren, VA
05.2023 - Current
- Administered Windows Server environments, ensuring optimal performance and reliability.
- Implemented security protocols to safeguard systems against vulnerabilities and threats.
- Automated routine system maintenance tasks, increasing operational efficiency and reducing downtime.
- Led troubleshooting efforts for system issues, achieving timely resolutions and minimizing disruptions.
- Developed and maintained documentation for system configurations, policies, and procedures.
- Conducted comprehensive system audits on regular basis.
- Managed development of system protocols to deliver complete and persistent data set.
- Implemented robust system redundancy measures to minimize data loss risk during hardware failures or other unforeseen events.
- Maintained high availability of critical systems by proactively monitoring server health and promptly addressing potential issues.
- Facilitated seamless software migrations by developing detailed project plans and coordinating with stakeholders throughout the process.
- Coordinated vendor relationships for hardware procurement, maintenance contracts, and technical support services, resulting in cost savings and improved service quality.
- Reduced downtime by efficiently troubleshooting and resolving Windows server issues.
- Comprehensively maintained stability of essential data backups on nightly basis.
Information Systems Technician (Reservist)
United States Navy
Washington, D.C.
01.2013 - Current
- Excellent problem solving skills
- Program crypto on radios
- Handles crypto
- Does inventory every weekend and account for all equipment
- MCP training, CCNA training, Security+ training
- System administrator for unit
- Setting up accounts for users
- Provide support for NAVELSG with all their Comms.
- Distribute Cisco routers, switches, firewalls, and other networking products in a multi-site network.
- Thorough knowledge and able to troubleshoot all cisco routers/switches used in each site.
- Provided user support and training on system functionalities and updates.
- Developed and implemented procedures for data management and security protocols.
- Led troubleshooting efforts for complex network configurations, enhancing connectivity reliability.
- Mentored junior technicians, fostering skill development and knowledge sharing within the team.
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for end users.
System Analyst
Tyto
Washington, D.C.
12.2018 - 05.2023
- Knowledge of methods for establishing and maintaining secure configurations, adherence to established operational secure baselines, and system hardening
- System Administration including backups, security management, user account management, internal access, systems, and application support
- Extensive and accurate documenting of configurations and revisions.
- Planning, implementation, and maintenance support of all established and emerging network plus computing infrastructure plans
- Experience in the implementation of patches and updates via BigFix
- Perform vulnerability scans at established intervals
- Work in conjunction with the Security Analyst to identify and remediate all security vulnerabilities identified through Nessus scanning or other enterprise security controls
- Firewall configuration and support
- Run monthly reports and Adhoc reports using SQL
- Implement, configure, and maintain block, object, and file level storage
- Maintain and track user roles and accesses
- Maintain, administer, update Windows operating systems, products, applications, and services
- Create, configure, maintain, patch, and troubleshoot virtual systems in VMware
- Provide production network integration between current and new services
- Maintain configuration management controls, to include security and lifecycle updates
- Create and maintain custom ad hoc scripting, utilize approved government code repository, and follow release management processes
- Conduct periodic log reviews for usability and troubleshooting
- Develop change plans for all information system modifications
- Perform file and email message remediation as necessitated by identified security incidents
- Support and troubleshoot scripts written in Oracle SQL for automation of IT-related tasks for all system designs
IT System Administrator
U.S. Navy Deployment
03.2022 - 12.2022
- Manage and maintain the WAN/LAN
- Provide support in the deployment and configuration of comprehensive routing and switching network
- Monitor the network issues and outages in accordance with directives and guidelines escalating them based on severity
- Troubleshoot, implement, and provide configuration of network hardware and services
- Monitor and maintain network devices and troubleshoot and identify source of
- Analyze functional problems and determine techniques/requirements feasible for expedited solutions.
- Apply best practices in compliance with DISA
- Utilize network management tools (SolarWinds) to monitor, evaluate, and report health statistics of WAN/LAN.
- Diagnose, troubleshoot, and restore technical service and end-user software and hardware, problems, including repairing user desktops, laptops, printers, multi-function devices (“All-in- one”), desk phones, and wireless devices (Blackberry, cell phones, and mobile Wi-Fi devices, etc.); issues related to network access, network storage, email, and test and image desktops and laptops.
- Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolving
- Diagnosis, operation, administration, configuration, and maintenance of the Remedy Trouble- Ticket system.
- Updating, maintaining, and validating known error
- Accountability for administration of Remedy Action Request System
- Development, publishing, and maintenance of statistical, management and custom
- Support information assurance by updating and maintaining content, classification, and protection of organization Web sites as well as access.
Education
Bachelor’s degree - Computer Networks & Cyber Security
University of Maryland Global Campus
12-2022
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Navy Sea School for IT
Associate Degree - Cyber Security
College of Southern Maryland
05-2020
High School Diploma - Honors Course of Studies
Thomas Stone High School
06-2010
Skills
- Python
- Linux
- Trellix(McAfee)
- LogRhythm
- Elastic
- Oracle SQL
- SharePoint Administrator
- Windows server administration
- Scripting languages
Certification
- A+ Certification
- SEC+ Certification
- Network Pro Certification
- Cybersecurity Certification
Timeline
Senior Windows Systems Administrator
IMC
05.2023 - Current
IT System Administrator
U.S. Navy Deployment
03.2022 - 12.2022
System Analyst
Tyto
12.2018 - 05.2023
Information Systems Technician (Reservist)
United States Navy
01.2013 - Current
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Navy Sea School for IT
Associate Degree - Cyber Security
College of Southern Maryland
High School Diploma - Honors Course of Studies
Thomas Stone High School
Bachelor’s degree - Computer Networks & Cyber Security
University of Maryland Global Campus