Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Mungra

Gaithersburg

Summary

Freshman engineering student at Virginia Tech seeking internship opportunities to explore different branches of engineering and apply problem-solving to real-world challenges.

Overview

3
3
years of professional experience

Work History

Shift Manager

The UPS Store Inc.
Germantown, MD
01.2024 - Current
  • Managed daily operations to optimize workflow and enhance customer service experience.
  • Trained and mentored new staff on store policies and procedures for operational efficiency.
  • Coordinated with auction houses across the greater D.C area to handle, package, and ship high-value artifacts worldwide.
  • Ensured accuracy and safety in processing sensitive shipments while maintaining excellent customer service.

Customer Service Representative

The UPS Store Inc.
Damascus, MD
11.2022 - 04.2023
  • Assisted customers with inquiries regarding shipping services and pricing options.
  • Strengthened problem-solving and communication skills through varied customer interactions.
  • Resolved customer complaints through effective communication and problem-solving strategies.
  • Maintained knowledge of product offerings to provide tailored recommendations to customers.

Education

Bachelor of Science - Construction Engineering

Virginia Tech
Blacksburg
05-2029

No Degree - Dual Enrollment

Montgomery College
Rockville, MD

High School Diploma -

Damascus High School
Damascus, MD
05-2025

Skills

  • Time management
  • Team communication
  • Project Planning
  • Decision-making
  • Organization
  • Critical thinking
  • Project management
  • Troubleshooting

Timeline

Shift Manager

The UPS Store Inc.
01.2024 - Current

Customer Service Representative

The UPS Store Inc.
11.2022 - 04.2023

Bachelor of Science - Construction Engineering

Virginia Tech

No Degree - Dual Enrollment

Montgomery College

High School Diploma -

Damascus High School
Andrew Mungra