Freshman engineering student at Virginia Tech seeking internship opportunities to explore different branches of engineering and apply problem-solving to real-world challenges.
Overview
3
3
years of professional experience
Work History
Shift Manager
The UPS Store Inc.
Germantown, MD
01.2024 - Current
Managed daily operations to optimize workflow and enhance customer service experience.
Trained and mentored new staff on store policies and procedures for operational efficiency.
Coordinated with auction houses across the greater D.C area to handle, package, and ship high-value artifacts worldwide.
Ensured accuracy and safety in processing sensitive shipments while maintaining excellent customer service.
Customer Service Representative
The UPS Store Inc.
Damascus, MD
11.2022 - 04.2023
Assisted customers with inquiries regarding shipping services and pricing options.
Strengthened problem-solving and communication skills through varied customer interactions.
Resolved customer complaints through effective communication and problem-solving strategies.
Maintained knowledge of product offerings to provide tailored recommendations to customers.