Andrian Popescu
Chisinau
Summary
Capable Junior Support Engineer with experience in the tech environment. Strengths include harware and software troubleshooting, customer service, and complex problem solving. Previous roles have involved successfully managing technical issues while maintaining high levels of user satisfaction. Skilled at working within team settings to provide top-tier support and driving IT incident confirmation, investigation, analysis and escalation to responsible parties.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Jr. Support Engineer
STEFANINI MOL SRL
Chișinau
07.2023 - Current
- Skilled at examining system logs for identifying possible pitfalls within software applications.
- Configured and tested hardware components to ensure compatibility with existing systems.
- Performed troubleshooting for technical support requests from end users.
- Resolved customer complaints regarding network connectivity, application performance, hardware configuration.
- Provided assistance in setting up user accounts, passwords, email accounts.
- Installed operating systems and applications on client computers as needed.
- Deployed patches and upgrades to existing systems using automated tools.
- Documented installation procedures for future reference by other team members.
- Collaborated with other departments to resolve complex technical problems quickly.
- Trained end users on how to use various software applications effectively.
Education
Bachelor of Science - Real Profile
High School ,, Dimitrie Cantemir ''
Cantemir, Republic Of Moldova07-2022
Currently Studying - Informational Technology
Academy of Economic Studies of Moldova
Chisinau Skills
- Incident Management
- Software testing
- Software Installation
- Remote assistance
- Customer Support
- System diagnostics
- Hardware troubleshooting
Languages
Romanian
First Language
English
Advanced (C1)
C1
Russian
Advanced (C1)
C1
Certification
- IT Essentials: PC Hardware and Software(CISCO)
Timeline
Jr. Support Engineer
STEFANINI MOL SRL
07.2023 - Current
Bachelor of Science - Real Profile
High School ,, Dimitrie Cantemir ''
Currently Studying - Informational Technology
Academy of Economic Studies of Moldova
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