Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andy Hernandez Yanez

Hyattsville

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Optical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Optician/Merchandise Buyer

All Eyes On Rockville
08.2019 - Current
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Increased customer satisfaction levels by maintaining a diverse product mix that catered to various demographics and preferences.
  • Developed strong relationships with suppliers, resulting in favorable terms and exclusive product offerings.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Third Key Holder

Visionworks
08.2015 - 07.2019
  • Completed store opening and closing procedures.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork
  • Managed cash register operations accurately, ensuring timely transactions and minimal errors.
  • Conducted regular inventory audits to maintain accurate stock counts and prevent loss or theft of merchandise.
  • Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

Education

Bachelor of Science - Information Technology

Southern New Hampshire University
05.2027

High School Diploma -

Northwestern High School
05.2015

Skills

  • Billing Processing
  • Prescription Evaluation
  • Customer service
  • Administrative Support
  • Insurance verification
  • Inventory management and control
  • Sales experience
  • Multi-tasking strength
  • Skilled in Microsoft office
  • Data entry

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Optician/Merchandise Buyer

All Eyes On Rockville
08.2019 - Current

Third Key Holder

Visionworks
08.2015 - 07.2019

High School Diploma -

Northwestern High School

Bachelor of Science - Information Technology

Southern New Hampshire University

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Andy Hernandez Yanez