Angel Acevedo
Odenton
Summary
Dynamic and results-driven professional with extensive experience at Dollar General, excelling in customer service and team leadership. Proven track record in optimizing inventory management and enhancing sales through strategic merchandising. Skilled in decision-making and training, fostering a collaborative environment that boosts employee engagement and drives business success.
Overview
6
6
years of professional experience
Work History
Assistant Manager - Inventory Specialist
Dollar General
09.2022 - 12.2025
- Supervised daily operations to ensure adherence to company policies and procedures.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Trained and mentored new team members on customer service standards and operational workflows.
- Managed inventory levels, optimizing product placement for increased sales opportunities.
- Implemented effective merchandising strategies to enhance store presentation and drive customer engagement.
- Analyzed sales data to identify trends, improving stock management practices and reducing waste.
- Coordinated team schedules to maximize workforce efficiency during peak business hours.
- Resolved customer inquiries promptly, fostering positive shopping experiences and loyalty.
- Assisted in executing promotional events, enhancing store visibility within the community.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Sales Lead Keyholder
Dollar General
05.2021 - 08.2023
- Led daily store operations, ensuring optimal customer service and team performance.
- Managed inventory control processes to maintain stock levels and reduce shrinkage.
- Trained and mentored new employees on sales techniques and store policies.
- Developed promotional displays to enhance product visibility and drive sales.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Team Member Trainer
Chick Fil A
08.2019 - 06.2021
- Developed and delivered comprehensive training programs for new employees, enhancing onboarding experience.
- Facilitated ongoing training sessions to improve team performance and service excellence.
- Implemented feedback mechanisms to assess training effectiveness and employee engagement.
- Mentored junior trainers, providing guidance on best practices in employee development.
- Conducted regular assessments of employee skills, ensuring compliance with company policies and procedures.
- Reduced turnover rates by offering ongoing professional development opportunities that supported career growth within the organization.
- Developed and executed performance management programs to increase employee engagement and productivity.
Education
No Degree - Computer Science
Arizona State University
Tempe, AZ07-2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Best Actress (Macbeth)
A common belief with acting and it's trophies is that the actor does all the work alone. Truly it was my dedication to the craft and the technical team that allowed me to win such an honor as I know well it was a collaborative effort to really sell the story and my character,
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager - Inventory Specialist
Dollar General
09.2022 - 12.2025
Sales Lead Keyholder
Dollar General
05.2021 - 08.2023
Team Member Trainer
Chick Fil A
08.2019 - 06.2021
No Degree - Computer Science
Arizona State University