Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

Angel Edwards

Clinton

Summary

Dedicated and adaptable healthcare professional with a strong background in patient care, customer service, and clinical operations. Skilled in venipuncture, specimen collection, and maintaining strict safety and infection control protocols. Known for providing compassionate patient interactions, ensuring comfort, and efficiently handling high-pressure situations. Committed to delivering high-quality care and fostering positive patient experiences in a fast-paced medical environment

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Store Manager

Coldstone Creamy
04.2023 - Current
  • Directed all store operations, including budgeting, employee reviews, and inventory management.
  • Developed and executed strategies to boost customer satisfaction and team performance.
  • Trained and mentored employees, fostering professional growth, and operational excellence.
  • Applied performance metrics to improve productivity, target business needs, and forecast trends.
  • Oversaw product quality, including creating and decorating cakes to meet customer expectations.

Certified Phlebotomy Technician

Kaiser Permanente
02.2024 - 02.2025
  • Ensured patient safety, comfort, and privacy throughout the entire procedure.
  • Performed specimen processing and collection for testing, including centrifugation and aliquoting.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Calling patients to verify appointments
  • Handling the check-in process for patients (sign-in, insurance verification, copay verification and collection)

Patient Care Assistant

Capital City Nurses
02.2023 - 02.2025
  • Promoted a positive patient experience by actively listening, and empathizing with their needs and emotions.
  • Monitored vital signs regularly, assisting in the early identification of potential health issues.
  • Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
  • Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.

Loaner Car Coordinator

Bmw Of Alexandria
07.2021 - 07.2023
  • Managed the loaner car inventory, reducing fleet downtime by 20%.
  • Ensured customer satisfaction through professional communication and prompt resolution of concerns.
  • Drafted and reviewed loaner agreements, ensuring compliance with legal and company standards.
  • Conducted vehicle inspections, maintaining fleet quality, and safety standards.

Manager

Coldstone Creamy
02.2020 - 04.2022
  • Supervised store operations, ensuring compliance with company standards and policies.
  • Enhanced the customer experience by maintaining a welcoming, clean, and safe environment.
  • Addressed and resolved customer complaints promptly and courteously, resulting in improved satisfaction.

Education

Graduate Certificate -

Dynamic Phlebotomy
Temple Hills, MD

High School Diploma -

Surrattsville High School
Clinton, MD

Bachelor of Science - Nursing

Prince George's Community College
Largo, MD
08.2026

Skills

  • Operations Management
  • Customer Service
  • Inventory Control
  • Training and Development
  • Venipuncture and micro-collection
  • Patient Relations
  • Quality Assurance
  • Specimen collection
  • EMR

Certification

Basic Life Support American Heart Association

Certified Caregiver

Certified Phlebotomist Technologist (CPT) CN:25R-CPT883


Reference

Gene Williams

301-906-3277

Tracey Wills

443-955-8710

Crystal Anthony

240-299-6180

Ameka WIlliams

240-416-3912

Timeline

Certified Phlebotomy Technician

Kaiser Permanente
02.2024 - 02.2025

General Store Manager

Coldstone Creamy
04.2023 - Current

Patient Care Assistant

Capital City Nurses
02.2023 - 02.2025

Loaner Car Coordinator

Bmw Of Alexandria
07.2021 - 07.2023

Manager

Coldstone Creamy
02.2020 - 04.2022

Graduate Certificate -

Dynamic Phlebotomy

High School Diploma -

Surrattsville High School

Bachelor of Science - Nursing

Prince George's Community College
Angel Edwards