Angel Edwards
Clinton
Summary
Dedicated and adaptable healthcare professional with a strong background in patient care, customer service, and clinical operations. Skilled in venipuncture, specimen collection, and maintaining strict safety and infection control protocols. Known for providing compassionate patient interactions, ensuring comfort, and efficiently handling high-pressure situations. Committed to delivering high-quality care and fostering positive patient experiences in a fast-paced medical environment
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Store Manager
Coldstone Creamy
04.2023 - Current
- Directed all store operations, including budgeting, employee reviews, and inventory management.
- Developed and executed strategies to boost customer satisfaction and team performance.
- Trained and mentored employees, fostering professional growth, and operational excellence.
- Applied performance metrics to improve productivity, target business needs, and forecast trends.
- Oversaw product quality, including creating and decorating cakes to meet customer expectations.
Certified Phlebotomy Technician
Kaiser Permanente
02.2024 - 02.2025
- Ensured patient safety, comfort, and privacy throughout the entire procedure.
- Performed specimen processing and collection for testing, including centrifugation and aliquoting.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Calling patients to verify appointments
- Handling the check-in process for patients (sign-in, insurance verification, copay verification and collection)
Patient Care Assistant
Capital City Nurses
02.2023 - 02.2025
- Promoted a positive patient experience by actively listening, and empathizing with their needs and emotions.
- Monitored vital signs regularly, assisting in the early identification of potential health issues.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
Loaner Car Coordinator
Bmw Of Alexandria
07.2021 - 07.2023
- Managed the loaner car inventory, reducing fleet downtime by 20%.
- Ensured customer satisfaction through professional communication and prompt resolution of concerns.
- Drafted and reviewed loaner agreements, ensuring compliance with legal and company standards.
- Conducted vehicle inspections, maintaining fleet quality, and safety standards.
Manager
Coldstone Creamy
02.2020 - 04.2022
- Supervised store operations, ensuring compliance with company standards and policies.
- Enhanced the customer experience by maintaining a welcoming, clean, and safe environment.
- Addressed and resolved customer complaints promptly and courteously, resulting in improved satisfaction.
Education
Graduate Certificate -
Dynamic Phlebotomy
Temple Hills, MDHigh School Diploma -
Surrattsville High School
Clinton, MDBachelor of Science - Nursing
Prince George's Community College
Largo, MD08.2026
Skills
- Operations Management
- Customer Service
- Inventory Control
- Training and Development
- Venipuncture and micro-collection
- Patient Relations
- Quality Assurance
- Specimen collection
- EMR
Certification
Basic Life Support American Heart Association
Certified Caregiver
Certified Phlebotomist Technologist (CPT) CN:25R-CPT883
Reference
Gene Williams
301-906-3277
Tracey Wills
443-955-8710
Crystal Anthony
240-299-6180
Ameka WIlliams
240-416-3912
Timeline
Certified Phlebotomy Technician
Kaiser Permanente
02.2024 - 02.2025
General Store Manager
Coldstone Creamy
04.2023 - Current
Patient Care Assistant
Capital City Nurses
02.2023 - 02.2025
Loaner Car Coordinator
Bmw Of Alexandria
07.2021 - 07.2023
Manager
Coldstone Creamy
02.2020 - 04.2022
Graduate Certificate -
Dynamic Phlebotomy
High School Diploma -
Surrattsville High School
Bachelor of Science - Nursing
Prince George's Community College
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