Operations Specialist
Achievement Preparatory Academy
2025 - 2025
Angel Horsey
Princess Anne
Summary
Dynamic and people-centered professional with a diverse background spanning education, case management, HR support, compliance, and program coordination. Proven ability to manage complex caseloads, support employee and client needs, and drive operational efficiency across fast-paced environments. Skilled in recruiting, onboarding, customer experience, and culture-building initiatives that foster engagement and retention. Adept at balancing multiple priorities, maintaining regulatory compliance, and delivering high-quality service with empathy and professionalism. Recognized for strong communication, leadership, and organizational skills, with a passion for supporting individuals and strengthening teams.
Work History
Pastor's Assistant
AME Church
2006 - 2020
Financial Analyst
ISI Professional Services (General Services Administration)
2001 - 2004
Financial Analyst
Kinoo Incorporated (General Services Administration)
2000 - 2001
Admissions/Enrollment Support Specialist
University of Maryland Eastern Shore, UMES
1996 - 2000
Education
Bachelor of Science -
University of Maryland Eastern Shore
Skills
People Operations & HR Support
Employee Relations Talent Acquisition Onboarding & Offboarding HR Compliance Performance Support Workplace Culture Conflict Resolution Staff Training DEI Support
Case Management & Client Services
Case Coordination Client Advocacy Intake & Needs Assessment Service Planning Crisis Intervention Documentation Resource Coordination Relationship Management
Program & Project Management
Program Coordination Project Execution Scheduling & Logistics Stakeholder Communication Task Prioritization Workflow Optimization
Compliance & Operations
Regulatory Compliance Policy Implementation Auditing Support Data Tracking Reporting Accuracy Risk Mitigation
Customer Experience & Administrative Support
Customer Service Call Support Issue Resolution Calendar Management Travel Coordination Records Management
Event Planning & Budgeting
Event Coordination Vendor Management Budget Tracking Cost Control Community & Ministry Programming
Leadership & Community Engagement
Team Leadership Volunteer Coordination Women’s Ministry Leadership Public Speaking Mentorship & Coaching
Technical Skills
Microsoft Office Google Workspace ATS/HRIS Systems Zoom Microsoft Teams Database Management
Affiliations
Alpha Kappa Alpha Sorority Incorporated 2009
Timeline
Operations Specialist
Achievement Preparatory Academy
2025 - 2025
Pastor's Assistant
AME Church
2006 - 2020
Financial Analyst
ISI Professional Services (General Services Administration)
2001 - 2004
Financial Analyst
Kinoo Incorporated (General Services Administration)
2000 - 2001
Admissions/Enrollment Support Specialist
University of Maryland Eastern Shore, UMES
1996 - 2000
Bachelor of Science -
University of Maryland Eastern Shore