Angel Seay
Windsor Mill
Summary
Dedicated healthcare professional with a strong background in patient access services, delivering efficient and compassionate support to enhance patient experiences. Renowned for fostering collaborative environments and consistently achieving results, with expertise in patient registration, insurance verification, and effective problem-solving. Dynamic and detail-oriented administrative expert with over 15 years of experience in fast-paced office settings, providing exceptional administrative support and customer service. Proficient in Microsoft Word, Excel, and Outlook, with a strong aptitude for high-volume data management and organizational tasks. Ready to leverage extensive skills in a clerical or customer service role that promotes growth and advancement.
Overview
15
15
years of professional experience
Work History
Patient Access Specialist II
University of Maryland Faculty Physicians
05.2022 - 08.2025
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Scheduled and managed patient appointments using Epic, ensuring efficient access to healthcare services.
- Conducted outbound calls to confirm and reschedule appointments, enhancing patient satisfaction and reducing no show rates.
- Collaborated with teams via outlook and microsoft teams to streamline communication and improve scheduling processes.
Secretary
Sinai Hospital of Baltimore
07.2021 - 05.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Telecommunications Office Associate
Sinai Hospital of Baltimore / Life Bridge Health Systems
10.2015 - 07.2021
- Perform a host of clerical duties necessary to support billing, databases and inventory management.
- Prepare excel spreadsheets to reconcile charge backs for mobile assets, telephony hardware and remote site billing.
- Scan all incoming telephony bills, enter and reconcile hard copy bill charges for professional services into automated billing software.
- Provide reports from CMS and Cyracom to Call Center Supervisor.
- Assist with preparation of new employee on boarding and training materials along with filing and scanning of Telecom documents.
- Format data input procedures, alternate extensions, hospital event notes and status into SDC database.
- Perform daily vocera check for review by the Telecommunications System Administrator.
- Assist Asset Coordinator with input for vocera hardware into inventory and software databases.
- Assist with performing data checks in the PBX by dialing and verifying extensions.
- Assist with managing and assigning work order for the Telecom mailbox.
- Call Center phone support: Provides backup support as an operator for the call center in cases of staff shortages, high volume, severe weather conditions and or emergencies.
- Quickly and professionally responds to patients, family, staff, clinicians, and physicians calls and requests, while providing assistance to the satisfaction of the caller.
- Responds to calls for equipment repairs by creating and updating trouble tickets and repair logs.
- Customer Service: Work additional or less desirable shifts.
- Work in partnership with the asset coordinator and system administrator to proactively identify the customer’s needs.
- Covers Telecom support desk is Asset Coordinator absence.
Hospital Operator
Sinai Hospital of Baltimore / Life Bridge Health Systems
04.2013 - 10.2015
- Answer all internal and external calls with appropriate greeting and within specified speed answer, while determining the appropriate staff and/or department to respond based on the priority of the request, for LifeBridge Health and associated subsidiaries.
- Operated a multi-function based smart console.
- Directly and efficiently contact hospital staff, physicians, outside facilities and/or other resources as needed by utilizing computer based console, Vocera, celluar phones, pagers and the e Notify application to communicate routine and emergency request to LifeBridge Health employees.
- Responds to calls for equipment repairs by creating and updating trouble tickets and repair logs.
- Quickly and professionally responds to patients, family, staff, clinicians, physicians calls and requests, while providing assistance to the satisfaction of the caller.
- Accomplishments: I have completed a medical terminology class and attended several customer service classes.
- I have also received customer service awards.
- Promoted to new position within organization.
Staffing Specialist Assistant II
Sigmund & Summerfield C/O Baltimore City Schools Board of Education
02.2011 - 08.2011
- Professional and courteously contacted potential candidates via email or phone regarding, hiring process and questions regarding salary issues.
- Received calls from employees and visitors regarding hiring process.
- Direct employees and visitors to appropriate HR contact regarding their issues.
- Ensure that all applicants complete pre-hire reference forms and background check release.
- Develop New Hire orientation list.
- Send list to individuals for data processing of new hires.
- Complete Employment Verifications and transfer New Hire folders in to employment folder.
- Pick up, process, and sort mail daily.
- Then distribute mail in appropriate bins or mailboxes.
- Schedule appointments for Newly Hired Teachers and meet with potential candidates to sign contracts.
- Assist Substitute office with Orientations and contacting schools to provide assistance with need in finding placements for teachers.
Receptionist & Mail Room Assistant
Ricoh Americas Corp / Aon Risk Services
08.2011 - 04.2013
- Professional and courteously answered switchboard with four lines, transferred callers to appropriate personnel.
- Greet all visitors daily, provide assistance and direct to appropriate office personnel.
- Make overhead pages when necessary.
- Assist with administrative tasks, receive faxes daily, sign for and receive daily packages from delivery sources, retrieve general incoming mail.
- Accommodate mailroom with administering postage for outgoing mail, scanning documents, binding documents and other duties.
- Maintained housekeeping for break rooms and kitchen areas.
- Maintained supply area.
Education
Business
Woodlawn Senior High School
Basic Medical Terminology Course - Business Administration & Computer Concepts
Catonsville Community College
Lifebridge Health Emerging Leader Program - undefined
Skills
- Effective team engagement
- Effective calendar coordination
- Organized mail distribution
- Systematic data logging
- HIPAA compliance
- Appointment scheduling
- Medical terminology
- Professionalism and ethics
Accomplishments
- Trained 10-20 temporary personal to be effective in training the use of communication devices for hospital environment.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Managed daily schedules to accommodate new devices for Telecommunications office.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Patient Access Specialist II
University of Maryland Faculty Physicians
05.2022 - 08.2025
Secretary
Sinai Hospital of Baltimore
07.2021 - 05.2022
Telecommunications Office Associate
Sinai Hospital of Baltimore / Life Bridge Health Systems
10.2015 - 07.2021
Hospital Operator
Sinai Hospital of Baltimore / Life Bridge Health Systems
04.2013 - 10.2015
Receptionist & Mail Room Assistant
Ricoh Americas Corp / Aon Risk Services
08.2011 - 04.2013
Staffing Specialist Assistant II
Sigmund & Summerfield C/O Baltimore City Schools Board of Education
02.2011 - 08.2011
Basic Medical Terminology Course - Business Administration & Computer Concepts
Catonsville Community College
Lifebridge Health Emerging Leader Program - undefined
Business
Woodlawn Senior High School
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