Angel Vaughn
Elkridge
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Automated Health Systems
06.2024 - Current
- Maintained detailed records of customer interactions, contributing to multiple advanced database for future reference.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to new technologies and systems introduced into the call center environment, utilizing tools effectively during customer interactions.
- Achieved high-quality scores by adhering to company policies and procedures during each interaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant
H&r Block
01.2023 - 02.2025
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate tax pros or office manager.
- Confirmed, cancelled, or schedule client appointments.
- Enhanced team communication through meeting coordination, and power points
- Kept client profile and documents confidential.
Education
No Degree - NURSE PRACTITIONER
Anne Arundel Community College
Arnold, MDHigh School Diploma -
Wilde Lake High School
Columbia, MD06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Complaint handling
- Payment processing
- CRM software
- Appointment scheduling
Timeline
Customer Service Representative
Automated Health Systems
06.2024 - Current
Assistant
H&r Block
01.2023 - 02.2025
No Degree - NURSE PRACTITIONER
Anne Arundel Community College
High School Diploma -
Wilde Lake High School
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